Great concept
I am Eager to see the results
By Anthony
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I am Eager to see the results
By Anthony
Website was easy to navigate. More upfront criteria for picture Would be nice . Or pointers
By Allison K.
Fast and easy
By Makaila C.
Wish I could have seen a preview prior to hitting the send button. But nothing showed up.
By Laurette K.
Response from West & Willow· Nov 28, 2023
Hi Laurette, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. We guarantee, though that we have extremely talented designers that will bring out the best in your pet. 👍🏼
Y’all are doing great. This is my fourth order in the the last several months. It’s just that you keep trying to ship to an old address. I thought I fixed this last time. Can you just put one address in for me that will ALWAYS be my shipping and billing address: 2001 Independence Road, Greensboro, NC 27408 Thank you! I’ve made lots of people happy with your product. The discounts help a lot too.
By Harriet B.
The checkout/promotions were a little confusing. I had the code for 25% off for cyber Monday, which was great but that didn’t stack on top of the bundle offer for 50% off the pet bowls when you bought a picture. It wasn’t clear in the promotions that these wouldn’t stack
By Tori W.
Response from West & Willow· Nov 28, 2023
Hi Tori, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
I thought the image would be more like an actual photo not distorted like a painting.
By Kelly
Response from West & Willow· Nov 28, 2023
Hi Kelly, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
easy order process
By Teresa H.