Very easy to use!
Very easy to use!
By Robyn O.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Very easy to use!
By Robyn O.
Site is very user friendly!! However, it did not recognize the promo code "Today30 ". I settled with the 20% promo.
By Kathy B.
Response from West & Willow· Dec 7, 2023
Hi Kathy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
It was so easy to place my order. My sister is going to love this gift. Gracie was her girl and she recently went to dog heaven. thanks for creating!
By Jennifer F.
The website is easy to maneuver and the product is awesome. Super excited to give it to my girlfriend for Christmas. I got the 11oz mug.
By James Steele, J.
Super easy to create. Great value for the customization and quality. Thank you
By customer
Very easy to use.
By Diane M F.
I ordered a picture of my two dogs. It turned out super cute, but, my smaller dogs head is large and my large dogs head is small in the picture. If anything, their heads should be the same size if not able to do correct proportions. I wish West & Willow would send a proof to be approved.
By Amanda
Response from West & Willow· Dec 7, 2023
Hi Amanda, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Haven’t received my new dog portrait yet, but we have ordered in the past and can’t wait to get a pic of our new pup!!
By Meghan