Repeat Customer
This is the third time I’ve ordered from West & Willow and they do not disappoint. The artwork is absolutely beautiful and I know my Mom will enjoy this of her two dogs for Mother’s Day.
By Robin O.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
This is the third time I’ve ordered from West & Willow and they do not disappoint. The artwork is absolutely beautiful and I know my Mom will enjoy this of her two dogs for Mother’s Day.
By Robin O.
Quick ordering and perfect result
By Joelene
I'm over the moon with how it turned out. Thank you so much!! I love it.
By Jessica M.
Exactly what I wanted for a tribute
By Stefanie A.
I used the link to check if the photo was acceptable and they responded yes right away. The picture arrived on time in great condition. It is a perfect, fun representation of our furry friend!
By Beverly G.
First of all the estimate time frame was 2-3 weeks i ordered something for my best friend and she got it in a week. Super fast!! And it came out soo perfect!!! We cried because i got the 2 dog frame and it included her current dog and the one that passed away!! And it was really special to her!! Thank you for an amazing job !
By Sindy E.
The ordering was easy. The final picture was fantastic!!
By Elizabeth K.
Very poor quality painting. I would have returned it immediately upon opening but the they do not take returns.
By Deborah F.
Response from West & Willow· May 14, 2024
Hi Deborah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.