Love my picture!
Love my picture!! Great quality
By Elizabeth L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Love my picture!! Great quality
By Elizabeth L.
This is my second portrait from west & willow. Both have turned out beautiful. They are wonderful heartfelt gifts. 10/10 recommend!
By Aimie M.
Ordering was easy and my order was exactly what I expected
By Angie A.
I’ve had such a great experience with West and Willow! I’ve ordered 3 paintings that I love! Ordering more! The customer service is amazing! 🤩❤️ West and Williow!
By Elyse L.
I am a previous customer and am always so pleased with the finished product. This time around I was so happy with 2 of the 3 pictures but the third one the dogs eyes are so dark. I realize it was probably my fault because the picture was dark. I had used the same picture years ago and it had a different outcome. My fault but just not as in love with that one as the others! But everything else I have ordered has turned out incredible!
By Lisa O.
Response from West & Willow· May 19, 2024
Hi Lisa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
The staff provided excellent, support & service over a period of time while trying to find the right fit of what I needed I highly recommend using West & Willow for your pets’ portrait Teresa
By Tess
The picture of my son’s dog id amazing. The details down to the whiskers was great.
By Patricia S.
Rendering was well done and captures the personality of our pet but frame is just cheap. Expected more as I even upgraded to the nicer frame. I could buy a better frame for under 20 bucks locally... Which I might end up doing and swapping out.
By Eli
Response from West & Willow· May 14, 2024
Hi Eli, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.