The portrait of our beloved Rocky was…
The portrait of our beloved Rocky was very well done. And the service was very prompt and on time.
By Phil K.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The portrait of our beloved Rocky was very well done. And the service was very prompt and on time.
By Phil K.
Absolutely floored away, after losing my Denver, this is exactly what I needed. Thank you!
By Jessica B.
Absolutely in love with it!
By Sheekha S.
Haven’t received my order
By Michael Bush M.
Response from West & Willow· May 21, 2024
Hello Michael, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
I can not appreciate this company enough. 2 years ago we lost our first family dog to old age. My mom was devastated and this was a mother day present for her! She was in tears how beautiful it was! I can’t say thank you enough for bringing T-Bone back to life❤️
By Krysta G.
Over priced, takes forever. Many other places to purchase from that are better
By Harry
Response from West & Willow· May 21, 2024
Hi Harry, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
This is the cutest thing ever!!!!!
By Molly M.
Picture is very nice (3 dogs). Names are completely out of order.
By Jeff G.
Response from West & Willow· May 21, 2024
Hi Jeff, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.