Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I couldn't be happier with what I ordered. The pictures are amazing and look just like my animals! The customer service was amazing as well. Will definitely be ordering more.
By Keri R.
Order for single pet portrait placed April 10 for Mother’s Day and I’m still waiting. Not pleased!
By Joanne H.
Response from West & Willow· May 21, 2024
Hello Joanne, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
I ordered our portrait after losing our 15 year old family dog. The picture was so accurate that it feels like we still have our girl with us! So thankful for the sweet memory of her.
By Lindsey H.
It was a good experience overall. I wish there was a way to see what it will look like before being made, maybe after purchase? I don't know, butended up hating the background color behind my dogs photo..
By Siera P.
Response from West & Willow· May 21, 2024
Hi Siera, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Classy addition of your fur babies! Fabulous and quick customer service! Products came out better than I thought! Ordering more for gifts 💕💕
By Kristina
A beautiful likeness of our beloved Mya! Bought as a gift for my boyfriend's birthday. He absolutely loved it!
By Kristy T.
I love it!!! They captured all 4 of my girls!
By Dee C.
I still have no received my item and I needed it for mothers day. I ordered this a month ago and even paid extra for first in line.
By Austin Thornton P.
Response from West & Willow· May 21, 2024
Hello Austin, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
