The best!
So obsessed with our new art! Perfect nursery addition.
By Emma D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
So obsessed with our new art! Perfect nursery addition.
By Emma D.
Love the product. However, Packaging not reflective of the quality of the art representing your company. Would have appreciated the option of shipping more quickly. Received text on 6/21 that package had shipped and didn’t receive until 7/2. I would recommend West & Willow!
By Michele T.
Response from West & Willow· Aug 2, 2024
Hi Michele, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
My daughter cried when she opened her portrait of Bob who she lost last year. Best birthday gift ever. Just gorgeous!!
By Angie N.
Ordering the portraits was easy, we just chose from different sizes, backgrounds, and frames, typed in the pet's name, and uploaded the photo we wanted them to use. There is even an option to put a "rush" on the order but we didn't and still got the portraits in a timely manner. They looked great, names were spelled accurately, portraits really capture our pets. Love them!
By Linda
It is a beautiful portrait and I love what you did with my cats eyes. She looks amazing and I love the decorative lining as well.
By Bethsaida S.
Response from West & Willow· Aug 2, 2024
Hi Bethsaida, Wow! Reading such a great review really validates the effort we put into making a product our customers love ❤️
Oh my gosh!! This picture is better than I could have imagined. Thank you so much
By Emma L.
It's supe cute!
By Gabrielle L.
It was a wonderful gift! They loved it!!
By Jennifer R.