The art was fantastic and I paid extra…
The art was fantastic and I paid extra for the quick ship and it did arrive quite fast!
By Eric W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The art was fantastic and I paid extra for the quick ship and it did arrive quite fast!
By Eric W.
Picture is amazing!!
By Ashley L.
They didn’t provide proactive updates with the order and kept sending upsale emails and SMS even though I hadn’t received my order. When I finally received it, I didn’t like how they illustrated one of the dogs (they put way too much shadow under the dog’s eyes). They don’t provide proofs, so now I can’t do anything about it.
By Silvia G.
Response from West & Willow· Sep 12, 2024
Hi Silvia, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
The ordering process was straightforward and I love the finished product. I can't wait to get it framed and hung up.
By SS in C.
Response from West & Willow· Sep 12, 2024
Hi Sarah, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
The picture of Sarge came out great and shipped fast! So excited to give it to my husband for his birthday!
By Robyn
It was ok…but could have been any poodle…didn’t look especially like mine… oh well…
By BAR
Response from West & Willow· Sep 12, 2024
Hi Beth, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Such a great product and the staff is so attentive to detail. They personally reached out to me to make sure my dogs eye color was correct
By Sidney
They did everything to satisfy me the customer. Had a problem with the delivery. They responded in a timely manner and resolved. We received the portrait and are extremely pleased. It looks just amazing!!
By customer