Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
although I loved the finished product, I would have loved to have seen the image before I placed the order.
By Stephanie D.
Response from West & Willow· Sep 13, 2024
Hi Stephanie, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
I requested a dog picture with halo, a dog name and dates. They never sent me a proof which I thought was odd because they did the last time I ordered. I received the picture 2 weeks later and it came without a halo and without the dates. This was for our friends whose dog had just passed away. It’s very upsetting because now we have to wait another 2 weeks. We’re seeing our friends this week and are empty handed.
By Jewel
Response from West & Willow· Sep 13, 2024
Hi Jewel, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
The bodies of my dogs, had no white/gray on it. so it felt "off" like their heads on different bodies.
By Tricia R.
Response from West & Willow· Sep 13, 2024
Hi Tricia, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
After losing my baby girl Coco, I began to see West&Willow ads come out in my feed of these beautiful drawn pets. I gave it a shot and I’m so glad I did because now I see Coco everyday. The portrait was a perfect addition to display in my home.
By Sabrina
I never received my digital download, nor any sort of working proof prior to them just shipping the gift to the address provided. I have ordered from this site in the past but it seems every purchase goes worse than the last. I will look at similar companies next time.
By Jesse R.
Response from West & Willow· Sep 13, 2024
Hi Jesse, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
I absolutely love the portrait. Came a lot faster than expected and in perfect condition.
By Claire
Bought this for my daughters 21st birthday and she cried when she opened it. Best gift and super easy to download and it came out amazing!
By Nelly G.
The product is beautiful! Thank you!
By Kathleen C.
