This portrait exceeded all my…
This portrait exceeded all my expectations. I am so thankful to West & Willow for this portrait of my late dog. It is BEAUTIFUL!
By Brittney
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
This portrait exceeded all my expectations. I am so thankful to West & Willow for this portrait of my late dog. It is BEAUTIFUL!
By Brittney
They made a mistake on my dogs name. They put Nikki instead of Henry
By Fernando F.
Response from West & Willow· Nov 18, 2024
Hi Fernando, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Such an amazing and thoughtful gift!
By Chris
Very dissapointed in this. I got the custom phone case and used a high quality photo, but for how much it cost it seems cheaply made. The case itself is clear rubber with no support and the picture feels like it’ll be scratched immediately. I wish there was a way to get a refund because it’s nothing like I expected. This was a gift for my dad and when my mom saw it she said it looked “anime style” and creepy.
By Katherine M.
Response from West & Willow· Nov 17, 2024
Hi Katherine, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
My portrait absolutely exceeded my expectations! A beautiful memoir for my brother’s late dog. Thank you West and Willow for your wonderful work!
By dimitrai
The photo looks just like our dogs! I love it!
By Bethany
Not happy with one of the pictures. The other one is great.
By Meredith D.
Response from West & Willow· Nov 17, 2024
Hi Meredith, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Absolutely not worth the price. Cheap phone case and the ‘art’ does fully look like the pic I sent in and is very small on the case. Wish I never ordered. Incredibly overpriced. Disappointed.
By B.
Response from West & Willow· Nov 17, 2024
Hi Brandi, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.