Easy to create
Easy to create! Looks just like my photo!
By Jenna
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Easy to create! Looks just like my photo!
By Jenna
They were very attentive and answered my questions beforehand. The product and result is perfect! This is my second time ordering from them.
By Leslie G.
Too expensive, it was cute but very expensive
By JB
Response from West & Willow· Dec 5, 2024
Hi JB, Thank you for giving us the opportunity to make art for you! It was a pleasure working with you.
Exactly what I ordered
By Kyle C.
I placed my order almost a month ago, provided a photo and pet name and then did not see any updates on it since placing order. So I reached out to customer service who said they didn’t have the photo or pet name, so I sent that over, and since have still not seen an update or shipment notification. I’m hoping it is in the works
By Jamie B.
Response from West & Willow· Dec 5, 2024
Hello Jamie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent you an email with more information.
The finished product is so great! Captured my pup perfectly.
By Lori H.
Amazing portrait of my boys!!
By Melissa D.
Response from West & Willow· Dec 5, 2024
Hello Melissa, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent you an email with more information.
My picture turned out perfect!! Better than I could have hoped for!! They definitely captured my fur babies!!
By Jenn M.