Not good at all
Not good at all. Picture was way too small. Does not send for review before final.
By Srijani D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Not good at all. Picture was way too small. Does not send for review before final.
By Srijani D.
Very attentive and listened to my suggestions !
By Rande A.
Quick service and turned out so cute. This is the 3rd one we have ordered.
By Sheri B.
The picture frames are awesome! The detail is incredible. Two of my sisters dogs unfortunatly passed away within months of eachother. I gave her the paintings of both her dogs, she loved them and has hung them up. Its a very great gift and a heart warming memento.
By Gerard C.
Our 3rd purchase. Great quality
By Chad R.
The portrait turned out great. I will have a reminder of my sweet Wiggles.
By Dennis S.
I recently lost one of my cats- immediately, I thought to order one of these to hang up in my office and see my beautiful boy always. It came pretty quickly, and came out beautifully. The only thing- The quality was good- but I do feel for the price, you should be getting a lot more. I paid $70 for an 8x10 I feel like I could've done with an app and framed myself 1/4 the cost.
By Kristen
Wrong item was sent. I’ve emailed customer service twice and zero response. Terrible.
By Caitlin R.