Very attentive
Very attentive. Camille made sure my concerns with the drawing were heard. She replied to me quickly and always patiently.
By Graciela M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Very attentive. Camille made sure my concerns with the drawing were heard. She replied to me quickly and always patiently.
By Graciela M.
Haven’t received my order. Everyday the tracking says it will be delivered that day but it never gets delivered.
By Summer M.
We loved the final product! Looked just like our fur babies. Thank you!
By Jennifer
I have ordered a total of 4 Pet portraits from West and Willow and each of them have been absolutely AMAZING! The most recent order had some challenges with tracking and Edith was very kind, very quick to reply and so helpful in making sure I was informed every step of the way! I will be ordering more from this company!
By Kyla
I want the status of the order I placed on January 20, 2025. I sent an e-mail but did not get a response yet I paid for the item.
By Maria R.
It’s was awesome!! The picture is so cute
By Karlee M.
The best customer service! Thank you!
By Rachel G.
You guys made it right!
By Donna R.