WePayReviews of wepay.com

Terrible- no customer service phone number- only email, which doesn't get answered for 2-3 days if it gets answered at all, even though they "guarantee" that they will reply within 24 hours. No one to complain to or escalate issues to. I sent an email requesting that they hold a deposit, and they didn't, they sent it anyway, and I have zero recourse so I'm out $350. No one to help, nothing I can do about it. Terrible, terrible company.

Carrie had a great response to a customer service question.

I initially had problems verifying my account for a donation on my mobile device. I had a prompt reply to my request for assistance and Dia got the job done for me. I appreciate your support

I was very pleased with the service.Mira and Jeffrey was very helpful in solving my problem. I would definitely recommend this company to friends and family.Thank you very much for all your work !

When I can, this is where I donate to help others. I don’t know what happened, but for some reason a donation I made in June of 2016 was not dispersed, and instead of applying it elsewhere (I never would have known the difference) or just keeping it, they refunded it to a bank card that had been replaced over a year ago. Surprised was I when the refund had already gone into my account. I hope that I never need to, but if I ever do need help or know someone who does, this is where I’ll go

I would definitely recommend WePay to anyone. I had very good help from both Dia & Phil. They answered my questions & pointed me in the right direction. They answered my emails in a timely manner which I appreciated. K. Diez

An unexpected pleasure! Biff at WePay reached out to me and kept me fully informed all the way til my issue was resolved. (Didn't know why my payment wasn't going through, but the WP team sorted it out.) Talk about excellence in customer support! I couldn't have asked for better in efficiency, clarity of communication, and most of all, Biff's friendly style. My experience left me wishing that whatever Biff and WePay have could be spread far and wide like a refreshing autumn breeze.

Liv, my final consultant, did EXACTLY what I had hoped for in closing two accounts. When I opened the first two accounts I received no wepay email and was distraught. I opened a third and it went though but 20 dollars had been submitted under one of the first ones. She cleared the problem, AND deleted the two wrong accounts. I couldn't ask for better service. She's DEFINITELY a KEEPER!! REGARDS, AUDREY ALBERTSON