Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
650 reviews
wemax.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 196 reviews with 1 star · Clear filters
No proper response from customer service. Not liking the quality and asking too many question for returns
By Jay
Response from wemax.com· May 23, 2022
Thanks for your review. Please check our return policy before asking for return. Thanks https://www.wemax.com/pages/shipping-and-returns-policy
I received a nova projector showing white lines and received a usps slow return label, so it looks like it will be awhile for me to receive a new one. Seem to show a great picture tho.
By Brian T.
Response from wemax.com· May 19, 2022
We need to confirm everything before ship the new replacement. Thanks for your understanding.
I saw a listing on their website for a screen plus projector combo, listed for $999.00. I purchased it, plus they had a coupon code on their website which brought the price down to $800.00, I got order confirmation. After about a week of the order just showing unfulfilled and no shipping update. I got a hold of customer service via email, because I couldn't via phone. They responded that the order was just for a screen and that it was back ordered for a month. I responded by providing my order number and details which clearly shows that it should be a screen and projector, they responded that the dollar amount of the sale couldn't purchase both items. I responded that your website had it priced that way and you guys gladly took my money. A few days later I got an email showing they refunded my mom and the order was cancelled. All said, I guess they made an error on their website and wouldn't back it, so it was easier for them to just refund the money.
By Nath
Response from wemax.com· May 19, 2022
Sorry for the troubles to you. We had already split all product bundles into different pages to avoid this misunderstanding any more. Thanks for your understanding.
I have been asked to review a product I have not received yet. The tracking information is expired as well so I have no idea.
By Steve K.
Response from wemax.com· May 19, 2022
Your tracking number: YT2212521266059507, you can track via 17track.net
Was told order was cancelled and instead they sent out the order.
By Anne
Response from wemax.com· May 19, 2022
We got your second request to ship the product. Please confirm the email you sent to our after sales team. Thanks
Such a pathetic experience. Ordered 4k ultra short trough with 100" screen but received only projector. When I try to reach CC for screen, no proper response and no update regarding delivery date. Even returns process also very complex and no proper response regarding process. I would not recommend this. I felt, may be a scam to hold customers money.
By Cnivas R.
Response from wemax.com· May 12, 2022
Because we sold too many orders at short term, there is some delay in shipment, we're highly sorry about that. Your projectors and projection screens should already arrived in time. Wish you enjoy it. Thanks
Placed order April 18, Expected shipment within one week- no delivery but the 100" screen as of Sunday May 9. poor communication as I'm only able to reach them via email and chat. Last heard on May 5th they would be following up with their "WAREHOUSE". This is hands down worse experience I have had with any company.
By Jomah K.
Response from wemax.com· May 12, 2022
We shipped the projection screen within 48 hours after we got the order information, however the UPS failed to update the tracking numbers. We already report them. If it's missed, we will provide full refund. Sorry for this shopping experience. Thanks
The projector doesn't work for me so I decided to return it. But they ask me for a video to proof it and till now they didn't send me a return label.
By Shu
Response from wemax.com· May 3, 2022
Yes, video proof is the must based on our policy. And we're on labor holiday this week, thanks
