Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Great product. My kids prefer the fit of wellbefore over any other mask. Cost effective, well made and timely shipping vs other companies.
By Sarah M.
Response from WellBefore· Jan 4, 2022
We are beyond happy to hear that, thanks so much!
I would be giving 5 stars if there were notifications sent out before monthly orders shipped giving you the option to postpone or if you had a longer time in between subscriptions offered. I had to cancel my subscription because I have a ton of extra masks now... they are coming faster than I need them, but they are great masks and will be used!
By S.K.
Response from WellBefore· Jan 4, 2022
Hi there, thanks for your rating! We appreciate your honest thoughts and feedback
Excellent products, excellent customer services. Knowing I have FDA approved KN95 masks arriving at my home monthly is a huge relief, not to mention time saver.
By Jennifer H.
Response from WellBefore· Jan 4, 2022
Thank you for your kind words, we are so happy to know our service met your expectations, even during the new challenges we are facing towards the new variant. If you ever need further assistance, we will be more than happy to help you! Stay safe.
The mask I received were not what I ordered. I like that they were individually wrapped but I received the pull over head ones versus the behind the ear version that I thought I ordered. While pulling one over the head, it split at the bottom which made it unsafe and not a good fit. It also took a while to get them.
By G. L.
Response from WellBefore· Jan 6, 2022
Dear Gloria, I'm sorry to hear you had these issues with our products. After doing a verification, it seems we sent the products that were requested, the N95 WellBefore NIOSH certified masks, which are safe to wear with headstraps that can be adjusted at the edge of the masks (we provided instructions for that) in order to help to attach them. I hope this had clarified how to wear them, but if you consider they broke, remember you are 1 click away from our communication channels. Please stay safe.
Partial shipment. No explanation. Hope I get the rest of my masks and home test kits. Sorry, I’d like to make this a 5 but it is what it is. Just explain better what’s coming when, please.
By Robert P.
Response from WellBefore· Jan 5, 2022
Thank you for your honest review, Robert, I'm sorry to hear you had this problem with your order. After doing a check up, I've seen your order should have arrived in one package. I'm sorry to see you haven't. That said, we will be reaching out to you in order to assist immediately.
the gloves did not fit corectlly the next size would have been to loose. was given a in store credit . everything ok.
By Gary R.
Response from WellBefore· Jan 2, 2022
Thank you for sharing your experience with us!
Product as described and on-time delivery. Will buy again if in market for similar products.
By Paul L.
Response from WellBefore· Jan 2, 2022
Thank you for your kind words and comments!
It took a couple of tries to get the right fit for my face for a tight seal but all masks ordered were of good quality and I would highly recommend them. I’ve been exposed as a teacher at work multiple times and have not yet gotten sick (layered mitigation, these masks, booster, ventilation).
By Luna
Response from WellBefore· Jan 2, 2022
Thank you for sharing your experience with us!
