Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
The masks we ordered from WellBefore were exactly as described. We use them all the tiime and are very satisfied with them.
By Marcia L.
Response from WellBefore· Feb 19, 2022
So glad to hear that the products was exactly as you expected Marcia! Thank you so much for the 5 stars! Stay safe!
The only mask that stays in place and it's comfortable for my 10 year old to wear all day
By MeRaRey
Response from WellBefore· Feb 19, 2022
We're very happy to hear it worked well for the little one! Thank you so much for sharing and rest assured we do our best to provide only the best!
Legit business. Thanks for the refund of my 2nd orders
By Thai T.
Response from WellBefore· Feb 19, 2022
Thank you for the awesome review and continued support, Tran! Stay safe!
Two shipments lost.....I personally think they never made it out of the warehouse! Was told it was possible they were lost because they didnt qualify for postal upgrade...both orders were about $50-65. Offered to pay additional postage...but was told that was not possible!!!! They never tried to make good on the orders and resend them by absorbing the additional postage! My local post office claims the tracking number was an in-house tracking number and not a USPS number. Something is ROTTEN IN DENMARK! Someone isn't telling the truth!
By lynea B.
Response from WellBefore· Feb 21, 2022
Dear Lynea, we are sorry to know you had issues with an order placed on November, and another at the start of this year, we hope we can clarify. After 6 purchases, we know you would like to have the same confidence that all of your orders will be processed with no issues, but unfortunately this was not the case for the last two as these were placed during an unexpected high peak of shipments the couriers had to handle, which made them to be lost in transit, and although this is not on us, we feel responsible for this and would like to make it right for you. That said, we'll reach out to you shortly to see how we can make your experience with us better.
Fantastic customer service, so responsive and accommodating. Products are excellent as well
By Kyle S.
Response from WellBefore· Feb 19, 2022
Thank you for sharing this awesome review, Kyle! We’re glad to hear that the masks are working well for you! Stay safe!
Comfortable masks, can wear almost all day. Fast shipping too!
By KB
Response from WellBefore· Feb 19, 2022
Thank you for sharing your experience about our masks, KB! We’re happy to hear that you are happy with the quality of our products! Stay safe. :)
Although the masks I ordered didn't fit, my refund was handled swiftly and without a problem.
By Marc W.
Response from WellBefore· Feb 19, 2022
Thank you for sharing your experience, Marc! We're sorry the masks didn't work out but we're hoping to provide you with more of our high quality products in the future. Stay safe!
This service is lovely it’s just that my subscription is often out of stock!
By Sarah
Response from WellBefore· Feb 19, 2022
Thank you for this wonderful review, Sarah! We're sorry to hear about the subscriptions. Our team will be reaching out to offer assistance. Stay safe. :)
