Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Awesome products and company - so helpful and great products! Definitely recommend!
By Mask U.
Response from WellBefore· Mar 17, 2022
Thank you so much for recommending us! It means a lot when we know our customers had such a positive experience they would be willing to share about us with others.
Customer service and delivery were great. However, the kid's sized mask is too small for my 3 year old's face, which is kind of crazy considering they shouldn't even be wearing masks before 2.
By customer
Response from WellBefore· Mar 17, 2022
We are deeply sorry to hear you had a frustrating experience with the size of the masks. We will reach out soon with further information.
Great masks, comfortable and protective. Ships on time and price is great for the quality. Thank you!
By Suzanne P.
Response from WellBefore· Mar 17, 2022
Thank you so much for wearing our masks, your feedback is very much appreciated!
The products arrived in excellent condition as described. Customer service was excellent. They are quick to notify if items are back in stock. The mask fit well.
By Olivia H.
Response from WellBefore· Mar 17, 2022
We appreciate you for sharing your experience! We’re happy to hear the products are working well for you! Take care. :)
I thank you for caring the N95 3D masks in a size adult small. I have a small face for an adult and was having to wear a child size. Please continue to carry this size for people like me.
By Gloria R.
Response from WellBefore· Mar 17, 2022
Aww, thank you for your beautiful review, Gloria! We’re happy to be of service and we’re glad to hear the products are working well for you! Take care. :)
Very comfortable mask.
By BrendaE
Response from WellBefore· Mar 17, 2022
Thank you for this review, Brenda! We’re glad to hear that the masks are working well for you! Stay safe. :)
I didn't give this product a better review mainly because the mask was way too small for my face which seemed unusual. I also discovered that the type that has a loop that goes behind your neck and a loop that rests on the top/back of your head just doesn't work for me. The top loop won't stay in place.
By Andrea
Response from WellBefore· Mar 17, 2022
Dear Andrea, we are sorry to know the product you have ordered, the KN95 masks Adjustable Head Straps in Black, size Small didn't fit you. If you allow us to clarify, you have ordered the smallest mask size for adults, and thus the reason they didn't fit you for sure, and to help our customers, we have created these masks in three different sizes: Small, Regular, and Large, and with options to select in either head straps or earloops to help with the wearer's comfort based on what they prefer the most. In you case, we kindly invite you check our site with the other models available and sizes, so you can determine which one might fit better since we show the measurements of the masks on all models to be sure these situations don't happen. https://wellbefore.com/products/kn95-disposable-fda-ce?variant=32898772828289 We hope this information have helped, and if you ever need more assistance, you can always reach out to our customer service channel to receive help. We are 1 click away to get help. Stay safe.
In area I live they had run out of COVID tests. I searched on line and found WellBefore. So I placed my order for COVID tests, received great follow up emails and they were delivered as promised. I would definitely recommend them!
By DL
Response from WellBefore· Mar 17, 2022
We appreciate the recommendation, DL! We’re happy to hear the products are working well for you! Stay safe. :)
