Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
I like the quality and the adjustability of the mask - I also very much liked that when I had enough of a supply it was no problem at all to reach you and immediately halt further orders. No playing around! - Nice!
By mary A.
Response from WellBefore· Mar 27, 2022
Mary thank you for that review! We are always were to help in any way we can super happy to hear your experience with us was a 5 star!
The masks received were well made and packaged very neatly. They definitely served the purpose and made me feel confident when wearing them. Delivery was always prompt and there were lots of notifications of when they would ship and arrive. Very glad to have found this company, which as I understand it is a small family business. Well done!
By Lori N.
Response from WellBefore· Mar 27, 2022
Thank you for being a part of our Wellbefore family we are truly happy to hear your experience with us was a 5 star hope to see you soon again!
1. No way to communicate effectively with the company once you sign up for regular delivery of masks. 2. Once cancelled, the company has miscommunications and still continues to send the regular deliveries PLUS charges them! 3. To resolve it once I call yet again, they still CHARGES for the package, not offering to take it back, with NO assurance to my cancelled frequency! 4. Products are good though, TERRIBLE customer service!
By Mom of Immune Compromised C.
Response from WellBefore· Mar 28, 2022
Hi customer, we are sorry to know you had this bad experience. After doing a quick verification on your case based on the email you have sent on February 9th, you have cancelled the subscription only, but only 7 minutes after the order was already placed, which means the order was not, and once you reached out to us stating you've cancelled both, we kindly asked you to contact us back to refund your order once arrives to your order for us to send them back and refund, but never heard back from you, which is a shame as we wanted to provide the assistance you requested in front of your case. That said, if you are still looking for help, you may reach out to us at [email protected] and ask for assistance so we can process a return fo your order. Please be sure to mentioned your review on Trustpilot for us to make a consideration on your case. We will be more than happy to assist. Stay safe.
i was angry when you kept sending masks and billing me for thenmafter i unsubscribed your service. i called you and was helped immediately. Two b ills were refunded and i was totally satisfied with your prompt and friendly attention to my problem. Thank you.
By Ruth B.
Response from WellBefore· Mar 27, 2022
We are always here to help the best way we can! truly happy you are satisfied with our service!
This is the best fitting mask I’ve found and the adjustable ear loops are a great asset too. My glasses do not fog with nose adjustment & the masks are very easy to breathe thru. Bonus is all the color options! Thank you for providing an excellent product to keep me safe during these uncertain times.
By KATHY K.
Response from WellBefore· Mar 27, 2022
Thank you Kathy your feedback is wonderful to hear the masks fit correctly and the adjustable part is great for you! Hope you have a wonderful day and stay safe!
Great quality masks that are affordable. My experience with their customer service has been exemplary.
By Giuia G.
Response from WellBefore· Mar 27, 2022
Gluia Thank you for this rating! It is our pleasure to always help out and are happy to hear the quality of our masks met your expectations!
Helpful people to work with. Item came in good condition.
By J A S.
Response from WellBefore· Mar 27, 2022
Thank you for your kind words our main goal is to help in any way we can! Have a wonderful day and stay safe!
Great service!
By John T.
Response from WellBefore· Mar 27, 2022
Thank you for your kind words John! We are happy to hear the service was great that is one of our main goals to help in any way we can!
