Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
-real humans answering emails! -easy ordering system -clear website
By Kaitlyn M.
Response from WellBefore· Sep 4, 2026
Thank you so much, Kaitlyn, for your kind review! We’re so glad to hear you had a smooth ordering experience and found our website clear and easy to navigate. And yes, real humans are here to help! We truly appreciate you taking the time to share your feedback and support us. It means a lot to our team!
Nida was so kind and accommodating! I had a lovely experience talking to them.
By Maren
Response from WellBefore· Sep 2, 2026
Thank you so much for your kind words! 🤍 We’re so happy to hear that Nida was able to provide such a kind and accommodating experience. We truly appreciate you taking the time to share your feedback! ✨
I love the masks. Easy to breathe with and make me feel protected!
By customer
Response from WellBefore· Sep 2, 2026
Thank you so much for the wonderful feedback! 🤍 We’re thrilled to hear that you love the masks and find them comfortable and easy to breathe in. We truly appreciate your support! ✨
Wonderful options in the sample pack. Great fit and quality to the masks included. The varied styles helped me find out which I prefer without spending on a bulk pack of one I potentially didn’t like.
By Meredith
Response from WellBefore· Sep 2, 2026
Thank you so much for your wonderful feedback! 🤍 We’re thrilled to hear that you enjoyed the sample pack and found it helpful in choosing the right fit and style for you. We’re so glad you loved the quality of the masks as well! ✨
My request was answered right away!
By Brenda A.
Response from WellBefore· Aug 21, 2026
Thank you so much for your kind review! We’re delighted to hear that your request was answered promptly and that you received the timely support you needed. Providing responsive and helpful customer service is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with the same level of service in the future.
I ordered stuff from WellBefore near the end of July, and got a notification that it was shipping out at the beginning of August. A week later, I hadn't heard any more updates and the tracking info was stuck on 'on the way'. I went to customer service to try and figure out what was going on, and the agent Basit was really understanding. Turns out that my package was probably lost, and Basit made sure I could get a refund really easily.
By Elizabeth F.
Response from WellBefore· Aug 21, 2026
Thank you so much for taking the time to share your experience. We’re very sorry that your package was lost in transit, but we’re glad our customer service team was able to step in and make the situation easier for you. We truly appreciate your kind words about Basit and are happy to hear that the refund process was handled smoothly and without unnecessary hassle. We understand how frustrating it can be when tracking stops updating and a shipment doesn’t arrive as expected, so providing a quick and straightforward resolution is always important to us. Thank you again for choosing WellBefore and for trusting us to assist when something went wrong with your order.
The best fitting masks, reliable shipping and fair pricing. This is the only brand I’ve found that fits small faces with low nose bridge and is still comfortable to wear even with glasses.
By Dee
Response from WellBefore· Aug 21, 2026
Thank you so much for sharing such amazing feedback! We’re thrilled to hear that our masks have been a great fit for you, especially with a smaller face and low nose bridge, and that you find them comfortable to wear with glasses. It’s also great to know that you’ve been pleased with our shipping and pricing. We truly appreciate your trust and support, and we’re grateful to be the brand you can rely on for a comfortable and secure fit.
Nothing actually has shipped. Hard to review what I don’t have. One item was delayed awhile back … still hasn’t shipped. The most recent order was part of the same order that is also now out of stock.
By H. D.
Response from WellBefore· Aug 17, 2026
Hi there, thank you so much for taking the time to leave your review. We are truly sorry to hear about your experience and we sincerely apologise for the frustration and inconvenience this has caused. We have already attempted to reach out to you directly as we genuinely want to help resolve this for you as quickly as possible, but we have not yet been able to connect with you. We would love the opportunity to make this right. Please reach out to us directly at [email protected] and as soon as we hear from you we will make it our absolute priority to get this sorted for you right away. We truly hope to hear from you soon!
