GREAT quality / INCONSISTENT subscription shipments
The quality of WellBefore products are excellent. BUT, as a subscription member, I am unhappy with inconsistent subscription shipments. Usually, I get "Out of Stock" messages and no shipment when they're finally restocked. I've had to purchase with the much higher, full-price as if I wasn't a subsciption member. It's now August and the last time I received a shipment was May.
By Dayan I.
Response from WellBefore· Aug 12, 2022
Hi Dayan, thanks for your kind words and we're sorry to know you had issues with our subscription process. If you allow us to be completely honest, the first time you started to have issues back in January, that was the moment when we received an exponential amount of orders that overwhelmed us to the point it was impossible to fulfill all orders on our promised times, and stock was limited everywhere, thus the reason you started to experiment that inconsistency in your subscription. We hope you can apologize us. Now, after several months, we were growing and improving our stocks, so we can mitigate these issues, and now we consider our subscription process is much more reliable now so our customers can rest assured we have a very safe stock in our warehouses to cover their demands, so we encourage you to test our system once more. This time you will feel a big difference now. Thanks again for your feedback, and feel confident we are working constantly to provide a better service for our customers everyday. Stay safe