Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
I like the quick turnaround for orders and delivery.
By C.Hebert
Response from WellBefore· Apr 22, 2023
Thank you for the review, C.Hebert! We're happy to know that you are pleased with the quick turnaround of orders and speed of delivery! Stay safe. :)
Excellent masks
By Nm
Response from WellBefore· Apr 21, 2023
Hi N! Thank you for the 5-star review, we are so happy to know that our high-quality products met your expectations and are so happy to help you as your PPE supplier. Please stay safe and have a wonderful day!
I have ordered from WellBefore in a couple of times in the past year. I really enjoyed the quality of the masks, especially the children size masks. The KF94 and the surgical masks were always a good fit on my kid. The last order I made the KF94s were a great fit, but the surgical masks were really poor. The mask was too stiff and too big for my daughter's face. I ordered the same mask size, only a different print. The masks are a tad small for my adult face, but even if I could wear them, the material is so stiff that they don't conform to your face like surgical masks usually do. Moving forward I think I will continue to order the KF94s from WellBefore.
By Natasha
Response from WellBefore· Apr 27, 2023
Hi Natasha, thank you for your honest comments, and we're sorry to know you had this experience with your order. Please rest assured we always work restlessly for these kind of issues don't show up anymore, but we also understand some stragglers may appear. For those cases, we strongly suggest our customers to reach out to our customer service lines, from 7am to midnight CST so we can provide the assistance you need. Please trust that we will be there for you. Best Regards
We did a fit test on my 7 year old and the small size KN95 style masks from WellBefore were the only ones that she passed the fit test in. I'm so thankful these are being made! It's difficult to find masks for growing kids and these are great!
By Kelly R.
Response from WellBefore· Apr 20, 2023
Thank you for the kind words and for being a part of our Wellbefore family
Now that we no longer use KN95 masks as much, I forgot to cancel my subscription. The reminder email went into my Promotions folder so I didn't cancel the order in time. When I saw a confirmation email that the order will ship out soon, I emailed the company after 10pm to see if I can still cancel not expecting a response until the next day. Within minutes of my request, they canceled it without any problems and stated a refund will be issued. I would order again from Well Before if there is any need in the future.
By Paulina H.
Response from WellBefore· Apr 20, 2023
Thank you for sharing your experience with us we are always happy to help in any way we can :)
I like how the masks feel (soft). How there are options for adjustable ones. Also the nose piece.
By Choral C.
Response from WellBefore· Apr 20, 2023
Thank you so much for the kind words and 5 stars! Rest assured we're always here to provide the best service and products for you and your family! Stay safe!
The masks are fine.
By Cliff H.
I made a subscription to get masks on a monthly basis for a reduced price and the masks only came the first time, not the next month. I should be able to change the quantity or color or something. Instead I placed a new order of the masks in a different color at the regular price and they came right away
By Linda H.
Response from WellBefore· Apr 19, 2023
Hi Linda, we're sorry to know you had issues with your most recent order. If you allow us to clarify, the order was unable to be processed because of the high demand of the color you requested and was unable to restock on time for the retries our system has automatically set for cases like this, but when this happens, you can always have the opportunity to change the product by another one just by going to our customer service channel, and we will be more than happy to make any changes in your subscription as you want, like color, size, model, or even by another product. Please feel free to reach out to us anytime when you get the notification of an order that can't be processed so we can quickly assist. Also, to help a bit more, we sent you an account activation email so you can have an account with us and check all your orders, since you were purchasing as a visitor, and maybe you were not able to see your order history. Best regards,
