Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Masks arrived quickly and as ordered.
By Cajoy
Response from WellBefore· Jun 26, 2023
Dear C, We are glad to know that your order has been processed smoothly as expected. Thanks again for your business, we are here for you! Stay safe,
Love them. Quick delivery.
By Unhappy C.
Response from WellBefore· Jun 26, 2023
Dear Customer, We are pleased to hear that you do love our products. Thank you so much for trusting our prompt services, we are here for you any time you need us. All the best,
I like the way the masks fit and the variety of colors. I am still wearing masks in crowded indoor settings, so it is great to have a consistent supplier.
By Phyllis C.
Response from WellBefore· Jun 23, 2023
We are overjoyed to read your 5-star review, Phyllis! Thank you for your kind words and for choosing us as your PPE supplier. We truly appreciate your feedback and are always striving to improve. Enjoy the rest of your day!
Great delivery on orders. Always on time. Wonderful mask!!!
By GJ
Response from WellBefore· Jun 23, 2023
Thank you so much for your 5-star review, GJ! We are so glad to know that your order arrived on time. We hope to see you around soon. Enjoy the rest of your day and stay safe!
You did not give me any advance warning that this was about to be charged and shipped. I want to cancel my subscription and now I am stuck with receiving another shipment.
By James W.
Response from WellBefore· Jun 29, 2023
Hi James, we're sorry to know you had this experience. If you allow us to clarify, please kindly note our purchases are divided and marked as subscription purchase and 1 time purchases. We do our best to make this noticeable at the moment of adding these items to the cart. As for notifications, our platform makes sure to notify all events that happen with orders, but we know there are times some email addresses have filtered these automatic notifications to the spam folders, for which we strongly suggest to verify this folder as well and whitelist our addresses. Thanks again for your comments, and we will do our best to improve continuously. Best regards and stay safe
Really terrific little company. The very first time they sent their product, UPS dropped the ball and I never got the delivery. WellBefore sent me out a new supply and dealt with UPS themselves so I had a very pleasant experience instead of what could have been a very frustrating one. They answer phone calls personally and even call you back to see if things are right when there is a problem. Also they remind you if you have a delivery coming up. It is also very easy to change your delivery date or even cancel. I wouldn't hesitate to recommend them wholeheartedly!
By Patricia G.
Response from WellBefore· Jun 23, 2023
Thank you for sharing your experience with us Patricia we are always happy to help in any way we can!
Thank you for your good response. I appreciated your product and service.
By Dorothy P.
Response from WellBefore· Jun 21, 2023
Thank you so much for your 5-star review, Dorothy! We are so glad to know that our products and services have met your expectations. We hope to see you around soon. Have a nice day ahead!
I bought some of their products throughout the pandemic and they have always been prompt, professional, and really amazing to work with. I buy all the KN95s and my kids are quite careless and none of the elastic or any other pieces have caused injury or broke. The customer service is wonderful and prompt.
By Vivian Y.
Response from WellBefore· Jun 21, 2023
Thank you,Vivian, for sharing not just your experience with the KN95 masks acquired, but also for your continued trust. We appreciate your kind words each time and hope to continue hearing from you on your next visit. Stay safe!
