Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Great masks. Fast shipping. I am very pleased with the masks I purchased. Thank you!
By Colleen
Response from WellBefore· Aug 15, 2024
Thanks for sharing your kind words and great experience with our products and services, C! We are here for you anytime you need us! Best,
Great product, great subscription service
By Lori
Response from WellBefore· Aug 14, 2024
Thank you for the great review, Lori! We're thrilled to hear that you're happy with the product and our subscription service.
Awesome costumer service. Unfortunately, the masks did not fit my daughter. However, Wellbefore honored the refund policy for the unopened masks. They also have great prices on covid tests.
By V. R.
Response from WellBefore· Aug 13, 2024
Thank you for your review! We're glad you had a positive experience with our customer service and appreciate you highlighting our competitive pricing. Finding the right fit for masks can be tricky, and we're sorry the masks didn't work out for your daughter. If you need any further assistance, please don't hesitate to contact us. Best,
I was on vacation out of state, and caught Covid. Having ordered from this company previously, I knew I could count on the quality 3D masks being shipped to me quickly to my hotel. They protect me & those around me, and are comfortable.
By Patrice
Response from WellBefore· Aug 13, 2024
Hi Patrice! We're glad our masks arrived quickly and provided you with the protection you needed. Your health and safety are our top priorities. Thanks for choosing us!
Site is easy to navigate. There are several order options to fit my needs. KN95 masks fit well, are comfortable, & good quality. Items ship quickly.
By Chris
Response from WellBefore· Aug 10, 2024
We're truly happy to hear that Chris! We sincerely appreciate your every word, and continued support throughout the years. Can't wait to hear from you again on your next visit. Until then, stay safe and have a fantastic week.
Well Before makes some of the best masks in the game--they're comfortable, well-fitting, and fashionable. I get compliments on the KF94 styles especially, as well as the denim KN95. Their customer service is excellent (shoutout to Sol!) and I've never had a serious problem with any order in the 2+ years I've ordered from them. I'd highly recommend shopping here!
By Glenn E.
Response from WellBefore· Aug 10, 2024
Thank you so much for your kind words! We're thrilled to hear that you love our masks and that our team members have been able to provide you with an excellent customer service. Your support means the world to us. We look forward to serving you for many years to come!
Easy and secure website. Great products. I'm very happy with the masks I ordered and will go to WellBefore for my masks as needed in the future.
By Jill R.
Response from WellBefore· Aug 9, 2024
Thank you so much for your kind words, Jill! We're thrilled to hear that you had a positive experience on our website and that you love your new masks. Your satisfaction is our top priority, and we appreciate your continued support.
The quality of the masks was below par for the cost. And i have to out gas them ( air them out ) for weeks to handle the chemical smell. Shipping took longer than expected
By Jill S.
Response from WellBefore· Aug 9, 2024
Thanks for sharing your thoughts, J! We are deeply sorry to read about the unpleasant smell of the masks you have received. We would like to inform you that our masks are chemical-free for your safety. As a family-owned business, we try to ship our orders within 24-48 business hours. However, we can not control how the carrier manages their delivery timeframe. Please, do not hesitate to contact us via email, live sms, live chat, or over the phone. A team member will be more than happy to assist you with your request. Cheers,
