New Welcome Wagon business
I just signed on with Welcome Wagon and Bernadette made it straighforward and easy to get started. Thanks.
By Joanne K.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
270 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1928, Welcome Wagon is one of America's most recognized new mover marketing companies, helping businesses connect with consumers during the critical first weeks and months after a move. Through targeted direct mail, digital marketing, and multichannel campaigns, Welcome Wagon helps businesses reach new movers as they establish relationships with local providers and make purchasing decisions. Serving thousands of markets across the United States and connecting brands with more than one million consumers each month, the company remains committed to helping businesses acquire new customers, build brand awareness, and foster long-term customer relationships
Welcome Wagon (welcomewagon.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
270 approved reviews, newest moderated first
I just signed on with Welcome Wagon and Bernadette made it straighforward and easy to get started. Thanks.
By Joanne K.
Thank you for the prompt customer service, professional advice and help, and design work. Great experience on the front end and we look forward to seeing the fruit from the campaigns!
By Living Hope Church, North S.
Nancy made sure to follow up with me and ensure that my design will be ready in time.
By customer
Response from Welcome Wagon· Mar 11, 2022
Thank you for sharing!
It is too soon to tell put the staff and graphic design team are awesome
By customer
Response from Welcome Wagon· Feb 14, 2022
Thank you for sharing your experience. We do love our design team!!
Nancy and the entire team has been attentive and responds quickly with any request. Great customer service.
By Jennifer S.
Very attentive during sale but vague and slow to respond during the ad set-up process. This review may be pre-mature and I was asked to consider it and the ad campaign just started so I am not sure of its effectiveness. My overall opinion will hinge on the success of the program for my business. I used welcome wagon 20 years ago when my practice began and allowed me to meet some great patients who still see me to this day!
By Your Dentistry T.
Response from Welcome Wagon· Feb 4, 2022
Thank you for your feedback. We will look at the communications that took place during your ad approval process to see how we can improve.
*EDITED 2/2/22 After speaking with Eric, the VP Of operations and technology. Our issues were resolved with outcomes still dependent on those changes. I will say to read the contact very carefully before signing and be sure to ask your contact agent about ROI and what will be done to ensure your business sees results. As for the rude customer service I experienced from Lina Farley, Director of Customer Service - I was told that would be handled internally and I do hope so, as no business should be spoken to in that way. As I was extremely disappointed, dissatisfied, and outraged with her customer service, I am optimistic about moving forward with this company thanks to Eric.
By Christopher John B.
The set-up process went very smoothly. We look forward to the boost our business will experience through advertising with Welcome Wagon.
By Jeanean S.