Welcome WagonReviews of welcomewagon.com

2319 Oak Myrtle Lane, Wesley Chapel, Florida

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4.3/ 5

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270 reviews

Welcome Wagon4.3Great

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About Welcome Wagon

Founded in 1928, Welcome Wagon is one of America's most recognized new mover marketing companies, helping businesses connect with consumers during the critical first weeks and months after a move. Through targeted direct mail, digital marketing, and multichannel campaigns, Welcome Wagon helps businesses reach new movers as they establish relationships with local providers and make purchasing decisions. Serving thousands of markets across the United States and connecting brands with more than one million consumers each month, the company remains committed to helping businesses acquire new customers, build brand awareness, and foster long-term customer relationships

Welcome Wagon (welcomewagon.com) has 270 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: welcomewagon.com
Website: welcomewagon.com
Category: Media & Information
Location: Wesley Chapel, Florida
Listed on The Fair Hearing: 2026

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Nov 14, 2024

Wrongity wrong wrong. Misinformation central for profit.

They sent me a booklet with the wrong "local" DMV (across state lines!) and my wrong "local" school board. I attempted to contact them to inform them of this and they were dismissive ("we aren't the DMV" no lol, I get that you aren't oh ye illustrious "welcoming" company). Definitely not buying from any of the advertisers they sent in their lil misinformation booklet as this is not the behavior of a reputable company. [edited 2/4/25: Hey WW, thx for the nice-sounding reply, but I already spoke with a senior customer service person at your company in mid Nov '24 after you saw my similar review on Yelp and got a sad; I told this person exactly what the company needs to do to make this right (print a corrected booklet and send it to me), and well what do you know, it's early Feb. '25 and y'all have not done it. Your reply now appears an attempt to get this review taken down now that it's been a bit since I wrote it and interacted with you and may have forgotten it or no longer wish to play this game... also it's pretty rich that your little reply says "reach out to us" and then SPECIFIES NO WAY TO DO SO and it's not like your website is any help (that's how I got rudely dismissed before). Lol do better. Anyway I do wish to keep playing, and I have receipts, WW. Contact me again if you want about "identifying my experience" but I'm not taking the review down without you actually fixing your mistake (not just saying pretty words that you never bothered to say back when I was just a regular old Joe contacting you about a glaring mistake cuz I hate misinfo being mailed to me and my neighbors actually). The previous email was from a senior muckity muck on 11/18/24 and I spoke with her by phone soon thereafter... she had "senior" all over her job title and voice btw. She wanted me to take my Yelp review down just by her say-so that they'd make it right; I refused and said a reprinted booklet WITH CORRECT INFO would do. Haven't received said booklet. Your play.] [Further update 5/8: I am keeping my review at 1 star, and consider the matter closed. I appreciate the attempts to address the concerns, but while you managed to (eventually. after sending the wrong one again oops) send me a revised booklet that doesn't assert my "local" DMV is in the wrong state, the newest one now says that my "local" government is a city I do not and have never lived in. (And calls my local Parks dept something it is not in fact called. Apologies to Leslie Knope & co but it's not Parks & Rec 'round here.) When I pointed this out, you only told me that your zip codes are not that specific and that people sometimes shop outside of their immediate localities. This is severely not my problem. If you're trying to raise your "local" cred by giving "local" links, they ought to be accurate. This has nothing to do with whether businesses from outside my immediate area are advertising in your booklet -- I have no problem if they do and I often shop outside of my immediate area. I just don't want or need someone sending me a "helpful local links!!!" page which basically says "your local government website is X" when I LIVE IN Y, NOT X and X is therefore not going to be interested in helping me with anything as I do not vote, pay taxes, or do anything else that has to do with being a citizen NOT a customer over there. (I know. Being a citizen must be a funny idea for a company that only cares about their bottom line, but it still matters to me who picks up my garbage and who I vote for to represent me locally.) Anyway I've wasted enough time on this - tldr WW made a pretense of trying to fix this issue and eventually acknowledged that telling a Pennsylvania resident that their "local" DMV was in Delaware was probably not a great look, but at the end of the day the company doesn't care to up their game to actually be helpful if you're a family that just moved to the neighborhood -- they just want the vibes, plausible deniability and pretense. And, well, $$.]

By Dubious M.

Response from Welcome Wagon· Feb 4, 2025

6.16.25: Thank you for your feedback and for continuing to share your experience — we do appreciate your persistence in holding companies accountable for accuracy and follow-through. To clarify, we did update the DMV listing in the revised booklet to reflect the one in your local neighborhood. Because the booklet covers multiple cities within a region, our goal was to select the most central location to be broadly helpful to the majority of new residents. While we understand it may not be the exact office or municipality closest to your address, our directories are designed to serve an entire community area comprehensively — not just one town or zip code — and that often includes shared resources across nearby cities and towns. That said, we absolutely understand your concerns about accuracy and recognize how important it is for local information to be precise, especially when it involves civic resources. Your points about the local school board and municipal listings are valid and continue to inform our ongoing review process for how we build out future editions of our materials. We're sorry to hear that your earlier experience with our team was not a positive one, and we regret any miscommunication or missed expectations. While we may not be able to reprint single corrected editions, we are actively working on tightening the way we designate and label information so it’s more clear when a resource is regional versus strictly local. We respect that you've chosen to keep your review up, and we hope this response at least offers more transparency into our process. If you’re open to continuing the conversation, we’d still welcome the chance to connect and listen further — please reach out so we can document your feedback directly and ensure it’s shared with our editorial and leadership teams. Thank you again for your time and for advocating for your community. — The Welcome Wagon Team We’re so sorry to hear about the confusion with the booklet you received, and we truly appreciate you bringing this to our attention. We understand how frustrating this must have been, and we want to make things right. We pride ourselves on delivering accurate information and great service, and it’s clear we missed the mark here. Could you please reach out to us directly so we can address your concerns and ensure we rectify the issue? We’d love the opportunity to regain your trust!