Wedgewood PharmacyReviews of wedgewoodpharmacy.com

Wedgewood Pharmacy did not have their batch of compounded medication ready. Over a three week period, I was given four different stories. Last week I was told that the medication would be ready to send out yesterday and that it would be sent by one-day shipping. I did not receive the medication today, so I called again and now am told that the medication is not ready yet. I am out of medication for my cat.

More trouble than it's worth. They will not provide a quote without RX. RX MUST be faxed, mailed or called into them by only the VET. They will not accept a copy or verbal from pet owner for quote purposes. I called my vet and they do not do FAXES, so they EMAILED the RX to them. Since they prefer to take RX's via phone call or fax, email will take 24-48 hours to process before they can get a quote to me.

They notified me via email my cat’s prescription would be delayed for 3 weeks, but day 21 they sent a $75.00 prescription without notifying me. I complained and they refused to do anything even remotely related to customer service. I canceled the order on Feb 9, 2024, they still said it was on me to pay because they couldn’t return a compound prescription. I guess not when you can steal from the customer.

Overpriced, charged me the same price for one week supply as I paid the previous time for a month supply. They said it was because my vet wrote the prescription for less and it was appropriate!? They allow you to pay for expedited delivery and when the meds don’t come in the allotted time, customer service tells you it is because they still have to make the prescription. Such a run around. Glad I found a local compounding pharmacy that is doing a much better service.

Hope your pet doesn’t actually need the meds. Ordered an urgent rx called in by my vet for my dog with cancer. Sent a shipping label almost immediately. Nearly a week later, it’s still awaiting pickup. Called up, and the woman snidely stated they need 1-2 days to compound an rx. Regardless, a week is not 1-2 days. When we inquired about expediting they shipping, they said there was nothing that could be done since the label was already created. If you have plenty of lead time, maybe this overpriced pharmacy is the way to go- but the quality of service, speed of delivery and overall support is horrendous. Go elsewhere if you care about your pet.