Wedgewood PharmacyReviews of wedgewoodpharmacy.com

This company could only be improved by going out of business. Lying about shipping times and prescription refills seems to be their standard. I stood next to the vet tech while he called in for 5 refills, as Wedgewood had arbitrarily decided that I had no more available. When I checked on their website, there was 1 refill available.

They sent me the wrong meds flavor. There is something wrong with the one they sent as my cat had a horrible reaction and foamed at mouth for 10 minutes. The customer service is a joke. The number didn't even work one day. Lasy said the could charge me for another script to be filled. She said sorry we screwed up but oh well, pretty much. DO NOT DO BUSINESS WITH THIS COMPANY!

So far much better,faster and cheaper than covetrus...hope it lasts

Poor customer service, discourteous, unconcerned with animal client. Impossible to contact.

I placed an order for a chemotherapy drug for my cat who is on a strict two week schedule for treatment. I placed the order 10 days ago and let them know that I needed the medication this week. I learned yesterday that the drug will ship on Monday and that means Gemma will at least 4 days off schedule for her treatment. I spoke to Wedgewood today, Saturday, who told me that my instructions on the timing of receipt of the medication was vague. When I said that I would cancel payment for the late arriving medication if I did not care more about my cat receiving her drug than noting my unhappiness, the person I was speaking to me said that I could do that and would never be allowed to order from Wedgewood again. Charming customer service.

I have a senior Chihuahua requiring three different heart medications. On recommendation from our veterinarian, we chose Wedgewood to compound his drugs since he is unable to have them in pill form. The initial order took over EIGHT WEEKS to compound. This alone should have been a red flag, but sadly I continued to use them. Come time for automatic refill, and our beloved pet is nearly out of his meds. Wedgewood shipped his precious heart drugs USPS (the cheapest, WORST possible method) which were supposed to have arrived Sat. Upon contacting them Monday I was rudely informed that the shipping could take up to four business days and that they had to wait until at least Tuesday before they could do anything. Right now, as I am typing this, my husband is rushing our beloved baby to the vet as the poor dog has suffered a heart attack right in front of me. If I could rate Wedgewood negative ZERO stars I would. Do not trust your precious pet's life in the hands of these butchers. All they care about is getting their hands on your $$$$.

COMPLETELY unresponsive. My vet called in a prescription first thing Tuesday morning -- he said I would get an email with instructions on payment, etc. Tues. afternoon rolls around, nothing. I called the customer "service" line and waited 7 minutes. Finally got a clueless and rather rude person who couldn't find my order and said it would come in "soon" and that I would get an email in "a day or two." Friday rolls around, nothing. I sent a fax -- nothing. If I could leave zero stars, I would.

Wedgewood Pharmacy: Exceptional Customer Service, 100% Expert Advice, great prices, wonderful staff who love animals, and they are currently formulating a medicine for my feral cat in an application specifically to meet her special needs. Thank you so much.