Wedgewood PharmacyReviews of wedgewoodpharmacy.com

Bad experience today with wedgewood. My cats medicine ran out before they sent a refill. I'm on auto refill. When I called,the customer service gal was rude. I said if they couldn't refill on time I'd need to go somewhere else. Told me I could go wherever I wanted. Are you serous? Instead of trying to keep a customer, now they just lost one. Wow.

The pharmacy told us that the medication was in stock and would be delivered in 3 days. We heard nothing for 10 days and when we called to cancel the order we were old that it just shipped today and we will receive in in 3 days. All told, about 2 weeks after it was ordered. No heads up to the customer, no reimbursement of the charge—just that they have a no refund policy. I would recommend against using this pharmacy.

DO NOT PAY FOR OVERNIGHT SHIPPING - took 4 days to arrive. Paid for standard shipping for second order (since their doses don’t last long enough) and it took 1 day extra for $20 less.

Edit to add and change to a 1 star review. On Oct 7, 2026 they double charged my cc for a full script order that was canceled bc my vet wanted a controlled substance exam in a month, so my vet only ordered a partial bottle. Wedgewood charged me for both bottles- overcharge of $171.40. Mind you they don't start making your compound without a current script a phone call to you for verification and payment. And......you put through 2 scripts, one without vet or my authorization. So take some accountability Wedgewood. Original complaint The script from here only lasted half as long long in between doses, (maybe why it's half the price of what I used to pay through my vet), think they forgot to add the sedation bc that crap isnt working. Had to add 2 other meds bc this compound isn't as effective as what I used to get from my vet. 2 day ship took a week to get here, no refund. Hopefully the next batch will be better, won't be late and it actually works or I'll be finding a new pharmacy. Hopefully it won't kill my dog in the meantime bc your script is sub par.

In the last couple of years, Wedgewood pharmacy has gone downhill quickly and dramatically. I received an order in early February that was on autoship to be delivered in September. I have yet to see a refund or even a response to the email that I sent. I would love to say that this is the first problem that I have had with Wedgwood, but that is far from the truth. One of the last auto ship orders that I had was late by 7 days. It was an important medication, and the dog had to go without until it was delivered. My calls to customer service have not gone well at all. I do not recommend this pharmacy. My vet clinic uses it, and I am currently speaking with them about switching since I manage a rescue for elderly dogs and need a lot of compounded prescriptions. There are far better compounding pharmacies out there.

Here's a radical idea: instead of telling a long time customer they can't find your script because of system changes-, " why don't you call back " How about saying your sorry or perplexed & you'll get this solved & call you ( the customer) back later today... I changed to another pharmacy. Wedgewood is more marketing than substance.

I have been receiving my cat's methimazole liquid compounded prescription from Wedgewood for almost a year, and unfortunately, there has been an issue every single time she needs a refill. I signed up for auto refill but in the past, they wouldn't contact me vet to request refills or tell me I needed to follow up with the vet. So when I was getting low, I'd call customer service and they would say I should call my vet. Im not sure what their protocol is for contacting vets, but my vet would say she approved the medication refill but Wedgewood would say she never did. There were a few times I'd have to pay expedited shipping fees so my cat didn't run out of medication. Their online portal also doesn't work. I created an online account but when I tried to login, it would say the request couldn't be processed due to technical issues. I'd call customer service and they would just say its a known problem...it has been months now and I still can't login or reset my password. They also would only send one syringe, which over time stops working well and gets sticky from using over and over and every time I'd need to call to request more. The final straw was this last order. I received an email from Wedgewood that even though this prescription is on auto refill, action was needed and I needed to request a refill. Learning from the past, I called my vet and confirmed they did not have a prescription refill request. My vet recommended I place an order for the refill with Wedgewood so a prescription request can be sent to them. I called Wedgewood and requested a refill through the phone automated system. I got an email the next day that an order shipped and the total charged to my credit card. However, two days later, I received another email that a new order was created order for the same prescription, methimazole, and my credit card was charged the prescription plus shipping fees. I didn't request another refill, but when I saw this email and tried to call customer service, because I am on the west coast and customer service is on the east coast, the customer service phone line was closed. I emailed their customer service and even attached screenshots of all the emails telling me to contact my vet and the duplicate orders, and they just said there was nothing they could do and they cant cancel the orders. I called customer service Monday morning and thankfully the lady on the phone was understanding and asked her supervisor for help. They said they'd refund the cost of one of the prescription orders but not shipping costs. I had to just accept that, even though its their system's fault, not mine as the email literally told me to contact my vet and ask for a refill. I told customer service that was the last time I'd use their pharmacy given the history of mistakes on every order and the customer gets charged instead of the company taking responsibility for a faulty system.

They are impossible to reach by phone because they put you on hold for hours. Quick tip -- take advantage of the callback feature because it'll call you back immediately --you do not even have to wait until your place in line. The system doesn't work right so you become the next caller. Their website makes no sense- it is impossible to use and it gives you no way of reaching them other than by phone. Their chat bot is always turned off even though they invite you to use it in all of their FAQs. They do not offer emails and they are not open on Sundays. And as I said trying to call them means putting your life on hold for hours. I have spent weeks trying to get my account put on auto refill. Every time I call and say I'm not allowed to do it I'm blocked they say OK I'll do it for you and then the next time I look at my account it is not on auto fill anymore. Finally for some reason they added a message somewhere that made it plain that the reason I was not on auto fill was because some obscure checkbox had not been checked in my account. There is a tiny little check box that you do not see that says you have to tell them that your credit card is authorized to be the default credit card. This is an idiotic and unnecessary extra step. Look for that tiny little box in your account settings if you don't get put on auto refill. If you are not on auto refill, you will not get your prescription in time because it takes them a full two weeks or more to to get your medications that are trying to save your animals's life. They obviously feel no sense of urgency. I paid $17 for expedited shipment but did not receive anything in an expedited amount of time. I am still waiting after almost 2 weeks. Your dog is dying of cancer and they cannot possibly get this to you in a timely fashion. I don't understand why the vets are in favor of this pharmacy because they are absolutely terrible at everything they do. I have trouble believing that the medication when it arrives is going to be correct. I highly recommend if your vet tells you that they want to use Wedgewood ask them who else you can use because these guys are awful.