Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
226 reviews
WeCreatSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WeCreat is a pioneering team dedicated to making creation accessible to everyone.Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions?We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress.We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable.We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable.We believe that when creation becomes simple, the world becomes more colorful.Follow us to be part of this creative revolution!
WeCreat (wecreat.com) has 226 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
226 approved reviews, newest moderated first
I purchase a Wecreat 45watt laser and have had it 8 months and just started using it. The wire harness frayed with only 10 hours on the machine. It comes with a back up wire harness, the first sign of issues, I replaced it as it was instructed. It is binding up and has already started to fray just by moving it by hand. Poor design, it does engrave nice but now doesn’t work.
By Brian P.
I bought a Vision Pro towards the end of 2025. The company failed to notify me that the fume machine I purchased was on back order. It would be another 2 weeks before I received it. The company gave me a lousy year subscription to their pitiful laser projects you can use in the software. Before the end of January 2026 my laser had failed. They made me pay to send it in for a replacement. Now I’m out a laser until I get a replacement and a month out from starting my business. Customer service are like drones with no life and could seemingly care less about you. I would not buy from again.
By Lee
I love the machine, but it has it quirks. Support is spotty. Machine will no longer auto-focus, even though I have followed all the troubleshooting options. Website is not easy to buy replacement cables. Bought the upgraded rotary, no instructions on how to re-work the original to make it fit correctly, and now it does not fit all the glasses I have.
By Hersh
Cut's very well - just as advertised
By Kevin
Everything arrived in mint condition extremely well packaged. I got an excellent excellent price and I’ve been using the laser cutter as often as I can.
By Ginger M.
Excellent customer service! Keep up the great work.
By Bryce K.
I haven't received the product yet, but the pre-sales service has been excellent so far. I received prompt and helpful responses to all my inquiries, which gave me the confidence to place an order. I am currently waiting for the shipment. I will, of course, update this review based on whether the product arrives on time and meets the promised quality. update 1: nope. they are not even close to follow what they indicate on their website. 3 to 5 business days they say but it is already 5 working days and the parcel even didn't move yet.
By B S.
This unit and software are very intuitive. It's been a seamless transition from my prior laser.
By Letticia R.
