Great Service - As advertised!
Service & Process was exactly as presented and the whole procedure was very simple. Would definitely use again and recommend to others.
By Larry B.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
50 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WeCellTrade is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.
WeCellTrade (wecelltrade.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
50 approved reviews, newest moderated first
Service & Process was exactly as presented and the whole procedure was very simple. Would definitely use again and recommend to others.
By Larry B.
Experience was great, all information was up front and transactions were process promptly according to schedule. Would definitely use again for a trade in!
By Tyler M.
Initially WeCellTrade did not honor the price that I had locked in for two phones in late August. They said the website was making incorrect offers and was offering 50% less values to affected customers. While I initially did not receive the locked in price, after seeing an initial poor review the company did decide to honor the price and other than that issue the process was good. They've told me they've fixed the website issues and the prices are now honored for 21 days from generation, so hopefully everyone else is able to receive those prices upon validation of condition. Thank you WeCellTrade for honoring the original prices and thank you TrustPilot for helping to make sure companies follow best business practices.
By A D.
Response from WeCellTrade· Sep 15, 2022
We understand that this can be a frustrating issue and we are making every effort to ensure that this issue does not happen again. The reduced price offer has affected a very small percentage of our customers. We are working to get our new website up and fully functional, which will significantly reduce the chances of this happening again. Once our new website is up and running, our offers will be good for 28 days, and as long as a device is shipped within that timeframe, the original offer that we make to a customer will be honored.
Love that they provide a label! Once item gets there, it literally gets checked within 48 hours. Payment gets to you fast! 100% legit!
By Javier Carrillo J.
Was really happy with the whole process. Prompt replies with swift replies and items needed to process the sale.
By Jennifer M.
Was a fast an easy trade in process. They gave me the fully quote value. Had my PayPal funds available right after the phone was delivered.
By Sarah
Great experience! They processed my old phone very quickly and it was overall a simple and easy transaction. Definitely recommend!!
By Julia
Not gonna lie, I was definitely very skeptical of the service but the process was actually pretty quick once the device was shipped! Easy and legit service.
By Chelsea