Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
50 reviews
WeCellTradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WeCellTrade is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.
WeCellTrade (wecelltrade.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
50 approved reviews, newest moderated first
I buy/sell phones as a kind of a side hustle. I have sold several phones to WeCellTrade. They are one of my favorite buyers. They are easily the fastest online buyer that I've dealt with. They have always paid me (via Zelle) within 24 hours and often pay me the same day they receive my phone. I've had other buyers take up to 15 days to pay me. I stopped selling to them in June while their website was being redesigned. I'm glad to see it back up and running.
By Jay S.
Website appears to not be working. Tried on numerous computers and browsers to sell a product, and transaction could not go through due to an error message. When I tried to contact them via their support page, message could also not go through.
By Miriam S.
Super happy with the transaction. Pretty simple entered the item that I wanted to sell. They give you estimated value. Ship it with the prepaid shipping label. When they receive it they'll let you know if condition check's out. If you agree Bam get paid.
By customer
The process of giving the company you electrictronics is easy. But there system on checking the quality of the products you sent is trash. I gave them a 2020 MacBook with some other stuff that I barely used. The price started at 1,020 and ended at 300. Did they test the earbuds I sent? Did they check that I sent the charges? Idk. But I know I will never send my things here again.
By customer
great communication, fast turnaround time, easy to do business with
By customer
quoted me one price and cut it in half when item was received despite being in perfect condition.
By customer
Response from WeCellTrade· Apr 24, 2023
The device was received with scratches on it so it was not in flawless condition, which is the condition the customer selected when the order was placed. Based on there being multiple scratches on the device, we had to downgrade the condition to fair, which caused our offer price to be lower than was originally quoted to the customer.
Good experience Very fast processing and payment
By customer
After receiving my device, they said my device was in "fair" condition because of scratches. But according to their own description of conditions, minor scratches are considered "good" ("fair" would be excessive scratches, which my device did not have). They changed the price they had offered for my device. I did complain about this discrepancy in definition and they offered a bit more, but not as much as what they had originally offered. I didn't want the device sent back to me because the whole point of recycling my device is to help the environment, shipping items back and forth would defeat the whole purpose.
By Martine D.
