Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
135 reviews
WebHostingPadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality and affordable shared hosting from WebHostingPad with 24/7 support and full customer satisfaction guarantee. Plans start at just $1.99/month.
WebHostingPad (webhostingpad.com) has 135 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
135 approved reviews, newest moderated first
The speed of their support is remarkable. Furthermore, I've found that their tech support often goes above and beyond what I expected, solving the problem for me, instead of just giving me a list of things to try.
By William B.
Long-time customer of WebHostingPad, going on 14 years I think. I've always received helpful customer service (and I use support frequently!). Shoutout to Isaac for the proactive support today. Happy customer.
By Valerie L.
I've been with webhostingpad for over 10 years. If I ever have an issue the tech support gets back to me within minutes usually and always within the day. I appreciate the fact that someone is there when you need them.
By Cory
A respectable company that always provides technical assistance and support to us. I have been a customer of theirs for more than 10 years. My website is dhb.4tvshop.com شركة محترمة و تقدم المساعدات الفنية و الدعم دائما لنا وانا عميل لديهم من اكثر من 10 سنوات موقعى هو dhb.4tvshop.com
By sherif elmasry دهب ل.
I have been with Webhosting Pad for years... They are always so helpful....And quick to respond...They never make me feel stupid... even if I ask something that everyone should know!
By Cindy B.
Do not fall for the cheap hosting packages. Poor service. Slow site. In the last ten years they have not improved. I have gradually moved out my sites from here. The last remaining one is still slow although it has all the space to itself on the server. My billing is set to auto renew with a VALID card and they just take down the website instead of charging the card. I had to log in to use the same VALID card and click on pay. Other hosting services will charge the card without a fault like bluehost. The owners just do not care, at all. This is the second time it happened to me with a 4 year billing cycle... Not kidding. They have a prehistoric procedure for the term AUTO RENEW. It literally means they send you an invoice to log in to renew. How is this auto renew???? They did the same. I am migrating our site budapestconcert.com to a more reliable and actually working, fast hosting. Bluehost may not be the perfect host either, but is light years ahead compared to webhostingpad. Webhostingpad is definitely not something I could recommend. (Godaddy neither if you have wordpress). 30 minutes after I logged in and manually paid for the 'autorenew' invoice AND contacted the customer service and the site is still not back (the AUTOrenew website) and it is counting. We are losing business. Every time you write to them the status of the issue comes back as 'medium' severity. Medium for whom? Not for me when nobody can book the concerts before the holidays! Now I am waiting for support to reactivate my site that is now blocked from no fault of my own. Don't even think that they compensate you for these mistakes financially. 1 out of 1000 stars. UPDATE: In case the webhostingpad customer service needs any more improvement on literacy: I have pointed out specifically and will stand by the fact that I have and had at the time of the failed 'auto renewal' a card on file that is valid, has not expired and did not need to be changed. It was there. This is really despicable, although the least surprising, that you are trying to tweak it as if it was an expired card and the customer's fault. This is my first Trustpilot review but it will not be the last if it helps other customers to avoid low quality service and if it helps you to improve. You should say thank you. Do you really think I would have let my site go down? And then suddenly just wake up from my sleep to pay with a 'new card'? Then spend considerable time to let off the steam on a review site and on facebook to share bad experience about repeated failure to properly auto renew? While impatiently waiting for the site to come back? Can you see how illogical it is? You really, truly need to look into your business, Owners of webhostingpad or webhostingbad rather? Cheap should not mean bad. End of story. Now it is getting interesting. Now go back to the backend and check if I have edited any of the card information. NO! I have clicked on the PAY button. Same card. Only one card on file. In the last few YEARS. Go into details. Find a way to communicate with UK banks. To validate yourself as a business. And charge a business card properly. The card is valid, was valid, was used for payment. Figure out why you cannot communicate with the bank then. There is plenty of credit on the card to pay for the budget hosting fee. You are the only hosting company with banking inability. Godaddy charges the card without a hiccup. Bluehost too. You don't. SAME CARD! As a final update, further facts for your team to sort out your own system to avoid taking down customers' sites with false narratives: 1, the bank has not sent a decline notification to me. The last notification I got from the bank is Nov 27. Nothing in Dec when you 'tried to charge the card'. 2, the bank does not see that I log into webhostingpad and click on the PAY button. Because the bank did not even ask me for any approval or identification. Only you saw it that I logged in and used 'Pay' After the pay button was clicked on, the payment 'magically' went through. Ask yourselves: Why did it work? Could she be right really? Combine these facts and feed back into your own system to find the fault in your own system. Check what is stale/ badly configured in your backend, why it happened, how to improve rather than reacting poorly and trying to blame it on the client. The card is there. Valid. Chargeable. By Major US companies. The same card was regularly charged by you. Your long time customer is so fed up that goes on Trustpilot to vent about a repeated problem. Why is it that I needed to manually click on the button? Why is it that I spent extra hours of nightmare with the service you provide?
By Budapest C.
Response from WebHostingPad· Dec 7, 2024
Thank you for being with us for the past 10 years! We appreciate your loyalty and are sorry to hear that our services are not meeting your expectations. We strive to provide the best service possible while keeping our prices competitive—often at 50% less than our competitors like GoDaddy. We also wanted to address the issue with your account renewal. It seems that we were unable to auto-renew due to an expired card on file. While you mentioned that your card is valid, we can only process transactions with cards that are currently active. We sent multiple notices regarding this, and we understand that it may have been overlooked. We value your relationship with us and hope to resolve this matter. Unfortunately, we are unable to provide compensation for the missed notifications. If you need assistance with updating your payment information or have any further concerns, please let us know. We are here to help! Let me make this clear. We can only AUTO RENEW when your card on file is valid. We do NOT approve or deny charges. That is up to your credit card company and we only relay the message. So if your card company denied the payment, we can only let you know that your card company denied your charge. We did NOT deny your charge. When your credit card declined the charge, that means your card was not valid. Once your card was declined, we sent you many notices which you can see below. If you choose to ignore these messages there is nothing we can do. It has nothing to do with our customer service or our inability to read. Your card was not valid at the time of Auto renewal and we sent you notices which you did nothing with the notices. Not sure how you having an invalid card on file is our incompetency. Seems like you should have reached out to your card company for declining your charge instead blaming us for bad service which we have no control over. WebHostingPad wants to take payment, we are not in the business of declining charges from our customers so we can receive negative reviews. We did our best to notify you that your card company declined your charge. Next time your card gets declined, please contact them directly instead of leaving a negative review for something we can not control and bad customer service. 1st Noice 12/05/2024 06:01 [ Web Hosting Pad ] - Credit Card Payment Failed 2nd Notice 12/05/2024 16:14 [ Web Hosting Pad ] - Credit Card Payment Failed 3rd Notice 12/05/2024 16:14 [ Web Hosting Pad ] - Invoice Payment Reminder 4th Notice 12/06/2024 06:02 [ Web Hosting Pad ] - First Invoice Overdue Notice 5th Notice 12/06/2024 12:44 [ Web Hosting Pad ] - Invoice Payment Reminder Please make sure to check our notices once you receive them. Apologizes for the inconvenience of your Credit card company declining the charge. In the event that your credit card company declines your charge again, please make sure to read the declined notices we send you so this will not happen again or contact your card company to make sure your charges go through.
Customer service and patience is great. They will work with to resolve whatever issue you have regardless of how bad you have messed things up. I have been with Webhostingpad for over ten years and I couldn't imagine using anyone else. I have built website for other people that have used other host and customer service doesn't compare. 5 stars always.
By Tamara H.
The minor issues I have had with my websites have always been quickly taken care of by the tech's at webhostingpad. Even when the issue has been because of something I've done they have still taken care of it very quickly and explained exactly what I did wrong and how to stop doing it. I am always very impressed with their professionalism I highly recommend them.
By Steve B.
