Indy TechnologiesReviews of weareindy.com

Two Months Waiting for a Refund That Was Supposed to Take 7 Days?! I’m honestly so frustrated and disappointed with Indy’s refund process. According to their website, refunds are supposed to be processed within 7 days. However, it has now been almost TWO MONTHS, and I still haven’t received my money. Every time I contact customer support, I get the same response: “Your refund request has been escalated to our internal team for review. Rest assured that we have your request on file, and we will reach out as soon as we have an update. There is no need to follow up again in the meantime.” Seriously? Two months later, and my refund is STILL being “escalated”?! 😩 How long does an internal review actually take? If your website promises a 7-day refund timeframe, customers should be able to expect that timeframe to be respected—or at least receive a clear explanation when it isn't. I’ve been patient, but this is getting ridiculous. I just want my money back and a definite timeline, not another copy-and-paste response telling me to wait.

Dark Practices. I never signed up for this, yet somehow they billed me. It may be a dark-practice button hidden in the setup for a shop or website on Shopify, Redbubble, or TeePublic.

After more than a year, I need to emphasize that I came to the conclusion that this company has an obscure policy about how to do business. My affiliate commission was never paid, but I was able to reach some of the colleagues I referred to this pseudo company. They were very supportive in canceling their account as an act of supporting ethics and decent business practice. On the positive side for their benefit, they are very consistent in lying and misleading practice.

When I first signed they had a promotion on, because they were a new platform, that claimed that if you signed up at this rate your annual rate was guaranteed to never increase for as long as you were a member. At my very first annual renewal they charged me the full rate and not the guaranteed promotional rate. After a lot of back and forth with their customer support they finally acknowledged the mistake and credited me the difference for the amount I was supposed to be charged. Cool, thought that was going to be the end of that issue. Nope! Second annual renewal, exact same issue only this time customer service didn't reply to a single one of my inquiries via chat or via email. Completely ghosted. I had no option left but to cancel my plan and go to a competitor. I am not sure why it was so hard for them to simply honour the rate that they promised when I initially signed up. But they just played dumb and ignored me this time around. The platform itself was okay but I would seriously consider looking elsewhere. There are more well rounded options out there at similar or better price points now. It's a shame because it has the potential to be so good.

I signed up for the free trial and was automatically charged at the end for an annual Pro subscription. That was fine, until the first contract and invoice I sent to a big client via Indy had technical issues – the client was unable to sign and pay online. And even though I had a pro account, there was no customer support chat feature available. I first emailed them about the issue on January 16 and received an auto-response that they received my email and would get back to me "within 24-48 hours, at the latest." It's now January 27, and I have not heard back from them at all. I've sent 3 more emails and an Instagram message asking for a refund under their 30-Day Money Back Guarantee. Not a single response. I've started to doubt if any humans are running this company, or if it's gone out of business, but still takes people's money. Not the experience you want with sensitive client details, contracts, and payments. I recommend staying far away. There are many better CRMs with real customer support. I'm at a loss for what to do, short of contacting my credit card company to report the charge.

Do not use this application. We've used the site since 2022 and did not have any issues until this year. Like others, we experienced a massive price increase. For the past few years, we have been paying about $53/year, which we considered fair considering how much we use it. This year, the price jumped to over $200. A gradual increase could be forgiven, but we have an email from a price increase a couple of years ago that says we are locked-in on the $53 price. Going from $53 to over $200 in one year is insane. I have tried reaching out to support through chat and email and have never received an actual response after I sent them my issue. Their chatbot says they will get you in touch with a human, but it never happens. Awful company. Take your money elsewhere.

I've started with Indy when they were still charging $5.99/month then after a few years they've updated the pricing to $12/month - I said ok I guess they need to scale the platform. Then after a year they'd double the price increase to $25/month? This isn't the same platform for small businesses and freelancers anymore. I guess you could expect they will increase the price every year or so.

I've been trying to get my referral payment for 4 months now. They keep asking me for more information and videos of me going into my referral page in my account - like the screen shots and my account details weren't enough? Their customer support is awful. I won't be suing them any longer.