Very poor customer service and business model
I paid in full for my blood work and consultation. Unfortunately, there was a mistake on their end that delayed the process. Later, I was told there was a “time frame” to complete a make-up appointment — something I was never informed of, nor did I sign or acknowledge any agreement about. When I tried to resolve the issue, I was told I’d have to pay again for the same services, with the explanation that their policies are listed on their website. However, a website policy is not a binding contract, and I never consented to those terms. To make matters worse, they changed their program into a membership model without notifying existing clients. Even if I had been within the eligibility window for the re-exam and blood work, they were still attempting to charge an additional $500 for this new membership. This experience has been extremely disappointing and feels unfair, especially given that I paid in full and acted in good faith. I truly expected better transparency and accountability from this company.
By EC




