Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
210 reviews
WaxmaidSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Waxmaid is the world's 1st durable silicone water pipe USA brand since 2016, offering smoke water pipes, hand pipes, nectar collector, blunt bubbler and accessories we designed.
Waxmaid (waxmaidstore.com) has 210 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
210 approved reviews, newest moderated first
Their products are reasonably priced, great for on the go, and well made.
By The illegal stoner M.
Response from Waxmaid· Nov 22, 2021
Hello, fam, Thanks for your review and love! I'm glad that you like it. Your satisfaction is our mission. We will do better in the future, good products& high quality are important for our customers. Besides, every water pipe is on 10% off when you use code-"waxmaidstore", please keep on. Waxmaid Service Team
I placed an order on October 26th and still have not received a shipping notification almost a month later. I contacted support about my issue and was not given any information on where my order was or any solution. I had to fill out the online twice form and then reach out via email because I did not receive a response. Your website clearly says that orders will be shipped between 5-9 days after placing an order, so I’m not sure what happened.
By Ashley B.
Response from Waxmaid· Nov 16, 2021
Hello,fam , I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you in a week, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
This is the third review request I have had and my product has not arrived. Okay then... I ordered a water pipe exactly 18 days ago and have not received it. Just emailed them and was told it will ship within the next week. No idea what is going on. Not happy about this at all.
By Ho Lee S.
Response from Waxmaid· Nov 16, 2021
Hello, fam, I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you asap,besides, we can give you an extra item as compensation, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
I placed an order on October 25th and still have not received my order as of November 14th (definitely not 2 to 3 day delivery as stated) but have received 3 correspondence to leave a review of how my experience has been…it’s been a joke! I have reached out to Waxmaid via their “contact us” through their website, Instagram and from PayPal…absolutely no response which is unacceptable. I’m not sure how any of the Smoke Shops buy from you but if your customer service to them is anything like what mine has been you won’t last very long in business.
By Iggy G.
Response from Waxmaid· Nov 16, 2021
Hello, fam, I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you asap,besides, we can give you an extra item as compensation, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate. EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.
By Tristen
Response from Waxmaid· Nov 16, 2021
Hello, fam, I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you asap,besides, we can give you an extra item as compensation, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
Haven't received items yet been over a week. And not even a tracking number
By JUSTIN
Response from Waxmaid· Nov 9, 2021
Hello, fam , I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you asap, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
I received on order that was missing stuff and had the wrong stuff. Ive written many times be have gotten no useful response. [Order #3778] (October 18, 2021) I made another order [Order #4086] (October 29, 2021) and haven't heard back on it.
By David D.
Response from Waxmaid· Nov 9, 2021
Hello, David , I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you asap, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
I made a purchase over a week ago. I have sent emails trying to get the status of my purchase, or was my purchase order even received and processed by you. No one has responded to my email, I’m beginning to wonder what kind of company this is, I hope I haven’t been taken.
By Gary Z.
Response from Waxmaid· Nov 9, 2021
Hello, Gary , I'm sorry about your feedback. Due to excessive orders during holidays, delivery will delay about 5-9 days from now on, your item will be shipped out to you asap, thanks for your support and patience, we will email you after the item is shipped. Waxmaid Service Team
