Watch Check has issues completing timely repairs per the contract
UPDATING MY 3/16/2026 REVIEW OF WATCH CHECK AS OF TODAY, 3/28/2026 .. DAD'S ROLEX WATCH HAS FINALLY BEEN SERVICED AND IS ON ITS WAY BACK TO ME .. MAY UPGRADE TO 5 STARS AFTER I WEAR THE WATCH TO SEE HOW IT PERFORMS .. BIG $$ SPENT FOR THE OVERHAUL, COMMUNICATION ONGOING FROM WATCH CHECK WAS SPOTTY AND THEY RESPONDED BEST TO BEING BEAT UP A LITTLE BIT .. PROOF WILL BE IN THE PUDDING, RIGHT? .. This may become a one star review pretty soon. Watch Check has had my late father's circa 1958 Rolex in for overhaul and repair at their subcontractor watch repair facility (Scholl & Company) since December 5, 2025. I paid them $795 on November 10, 2025 for their initial assessment fee and an additional $1,695 on December 2, 2025 for additional, need parts to return the watch to manufacturer original new standard. Watch Check has been inconsistent and lagging on providing me with ongoing timely updates about the status of the watch repair and I have had to initiate communication with them ongoing in order to get any updates. Apparently the needed parts have been at Scholl & Company since February 9, 2026, but as of March 16, 2026 I still have no further updates from Watch Check about repair progress and I certainly have not received the repaired watch back that Watch Check has been handsomely paid for. The 120 calendar day window for me to dispute credit card charges made by Watch Check has already passed for the initial $795 payment and is about to expire for the subsequent $1,695 payment made by me to Watch Check and I must contact my credit card company today to discuss filing a dispute and requesting an extension of the dispute filing calendar day timeline available to me. Barring satisfactory completion of our contract, my next steps must be to file complaints with the attorneys general of California (Watch Check state of residence, Illinois (School & Company state of residence) and Maine (my state of residence) for fraud.
By Bruce S.
Response from WatchCheck· Mar 23, 2026
Thank you for sharing your feedback, Bruce. We sincerely apologize for any frustration caused by delays and understand the importance of keeping our customers informed. As recently discussed, we will keep providing clear communication with you to ensure transparency and to provide updates on the status of your timepiece. We appreciate your patience as we work to complete the service thoroughly and to the highest standards. Our priority is always to ensure your watch is returned fully serviced and performing reliable for years to come.