Great Experience
I received my plastic glasses as ordered and in a timely manner. Very pleased and would definitely by from again!
By Lisa S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
297 reviews
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Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
297 approved reviews, newest moderated first
I received my plastic glasses as ordered and in a timely manner. Very pleased and would definitely by from again!
By Lisa S.
Have always had excellent experiences with Wasserstrom (think "Stewart" was my contact) when I was in the Restaurant/Hotel business and was in their distribution area. Now retired, I found them on the internet while searching for some culinary replacement items. As in the past, products purchased were exactly as wanted, reasonably priced and delivered quickly.
By Peter
I was very surprised to receive multiple huge boxes, easily twenty or thirty times the size of the product within. It was unclear to me that Wasserstrom is a clearinghouse with, evidently, little actual inventory. Your shipping protocol strikes me as extremely inefficient
By Christopher
Love the products and prices.
By Andrew N.
I bought some beautiful flutes and wine glasses for a gift for our wine lover friends. These glasses as sturdy non-leaded austrian crystal. They sparkle, feel great in your hand and are obviously restaurant quality. They are really beautiful and cost much less than the well known brand that are sold in department stores. I have purchased my own wine glasses, flutes and stemmed water glasses from Wasserstrom, and always receive compliments from my guests. I am also very happy that if any do break, I can always order more. I highly recommend your online store to private consumers like myself. Also fast, easy delivery.
By anythewinegirl from Los A.
I had a good experience buying restaurant equipment and will use them again.
By Jason
I ordered a dozen Oneida forks and I was pleasantly surprised as to how fast they were shipped. I'm so glad they sell silverware separately. I will definitely buy from them again.
By Beth
I bought a pot, but it didn't come with a lid - I think it was pictured with a lid
By JENNIFER
Response from Wasserstrom· Feb 17, 2015
Hi Jennifer, thanks for taking the time to give us your feedback. I don't see that you purchased a pot on the order referenced on the response. Order 1004905376 was for hydrocortisone cream. Is there another order I can look at for the pot? Thanks