Good Price, Good Service
Wasserstrom provided what I was looking for, at a good price, shipped promptly, with no issues. Thanks !
By Mark
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
297 reviews
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Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
297 approved reviews, newest moderated first
Wasserstrom provided what I was looking for, at a good price, shipped promptly, with no issues. Thanks !
By Mark
Got what I expected -- just faster than I expected.
By Silvia
I wish I had written down the name of the woman I talked to in customer service. She was excellent! I received the wrong item. The rep quickly figured out the problem and then expedited a correct replacement in amazing time. Wow!
By CHARLES
I ordered the strainer "cup" for our Hamilton Beach coffee pot that makes one cup or a full pot. Although the numbers matched, on my model the hole is in the middle of the strainer cup but the ones sent to me were at one side, not in the middle.. By taking one sent me I was able to take a part from it and use it on my broken one.
By Edward
Glass took longer than expected to arrive. Once they got here (undamaged) I was very satisfied. They were as described. Heavy and large. I'm happy with my purchase and their customer service.
By Tiffany
The picture of the steak plates I ordered is stunning. What I received was not what is described online. Not happy with spending $150 on steak plates with a plastic liner when it's advertised to be a wood liner.
By Annie
I was completely satisfied with the quality of the products I ordered. They were also delivered on time.
By AmyS
We had a minor issue and Wasserstrom resolved it immediately, I would do business with them without any hesitation.
By harry G.