Wargame PortalReviews of wargameportal.com

Placed an order on Wednesday September 16th only to find out they place their orders for items that are backordered, on Mondays. So i assume they placed an order for the items I ordered that were backordered, on the following Monday September 21st. I don't 100% understand their "backorder policy" where it says if backorder orders aren't fulfilled after 15 days, the order will be canceled and refunded. It doesn't specify if it's 15 days from WHEN I placed my order or 15 days when THEY place THIER order. Either way, 15 Business days from when THEY placed their order would have been on the 21st. So 15 business days pass and now we're on Monday October 12th and my order STILL hasnt shipped nor has it been cancelled and refunded. Instead it shows my order was "completed" but not shipped yet. Meanwhile my friend ordered the same day same time as me for his stuff and his order was completed AND shipped and will get here Friday October 16th. Keep in mind most of his stuff was backordered as well. It says my order is complete but hasn't shipped yet so I'm very disappointed with this business. I sent an email earlier this week on Monday and received no reply. It's been exactly one month since i placed my order and still not even shipped yet and no refund either so I'm at a loss right now. No refund and no product. It's October 15th at the time of this review. I also ordered the shipping protection as well..

Placed a pre-order paying through shop to monitor shipping, which is terrible from Wargame Portal. Several days later I see on Shop my order is cancelled. Nothing from Waregame Portal. I have used their help page three times without a response. Worst service possible.

Never received my package Do not order from this company unless you like giving your money away

My order has not been delivered to my address. Wargame claims that it was delivered three days ago which is not true. I have written four emails and no response. Extremely disappointing. Do not buy anything from them you will loose your money Thank you for your correspondence by email. My parcel still has not arrived. I have checked with neighbours and dsu and nothing there. Can you please advise when the refund will be posted to my account. Thanks Sophie is my nickname. Thanks

For a 10%-15% discount you get double to triple the shipping time. Also after they confirm your order and FEDEX says it has your package they’ll cancel part of your order with no reasoning just a email but the item is listed on in stock on their website. Honestly just order from a local game store not worth the hassle.

Put in a pre-order of an item a month ago. Got an email saying the order was canceled with zero explanation. Now the item isn't available for preorder anywhere else because its close to release. Definitely won't be using this site again. Would caution anyone else as well.

Sharing my experience with an online order. I ordered a Warhammer model to be delivered, and after waiting so long I decided I wanted to cancel my order. After an email request to cancel my order went into the void I called in to the physical location for the woman to tell me she can't handle online orders. And then she told me to email them again. So I find a number that does handle them and the guy on the phone was super condescending. He said the model was on back order and insisted I missed it. Even if that is the case your website should make it very obvious that's the case or I wouldn't have wasted my time. I'm looking at their website now, and as before it does not say "backorder." Your customer service skills and attitudes are terrible. If you're reading this review as a potential customer, buy your models from Amazon. This isn't "libel" this is feedback from a potential customer you should've shown a minimal amount of respect towards. Disappointing but amazon also ended up being cheaper. Edit: You can absolutely claim your rep handled this with respect and professionalism but his tone was full of condescension and contempt for your customer. I'm leaving this review up.

I ordered the Kroot hunting pack box from them. It’s over 3 weeks later than the advertised delivery date and I still haven't received it. When I asked about starting a refund process as my package is obviously lost. I was told that "It is not part of our policy to refund solely because packages are delayed though as that’s the fault of the carrier and not us." and I would not receive a refund or be sent a replacement until "Once we have confirmation that the package is lost from the usps or returned to sender". As I mentioned the item is three weeks late and there hasn't been any updates on starting a refund process or even sending another Kroot box, despite me asking multiple times. It seems likely I will not receive any refund of any kind and that I'm just out $187. I will never use their service again. They have poor customer service and there is no guarantee you will even receive what your ordered.