The worst customer service experience
I placed an order with very detailed shipping instructions. The order was over $6000 for the US Government, the cables were needed urgently. Mr. Coughlin was rude from the moment I tried to place the order, treating me like I was using a stolen purchase card. He said he was going to call the Department of State to corroborate information. After that, he charged my purchase card and sent out my order not following very simple instructions. His lack of attention has caused the Government delays in projects, and the order has still not been delivered. We have received rude email after rude email, with threats written with ALL CAPS. He did not want to help us solve the problem he generated, and if nothing is done, the shipping company (EDIE Express Inc) will get rid of our order.
By Jorge A.
Response from Warehouse Cables· Sep 13, 2021
Unfortunately this customer has chosen to leave out some very significant details with regards to his order. We have taken every step possible to ensure delivery of his LTL shipment. Neither the carrier or anyone at Warehouse Cables stated "if nothing is done, the shipping company would get rid of the order". The customer was notified that after two refused deliveries, if the customer did not provide the necessary shipment information, the order would be returned to the shipper. Standard operating procedures for most carriers in the USA.