Warby ParkerReviews of warbyparker.com

I have had several pairs of Warby Parker prescription glasses over the years and things always went well. This time it's been awful. I ordered a back-up pair of prescription reading glasses. The site said they would ARRIVE within 10 days of ordering. Only AFTER placing the order, did I receive notice that it would take longer (an additional 3 days). Well, they've blown through both of those promises. I don't know what is going on, but I'm done with this company. They used to be cheaper and quicker, but they aren't anymore. No point in buying from them now.

Not sure what happened to this formerly great company but they are now simply awful. Ordered a new pair in August, they arrived sized to fit a soccer ball. Went to the local store and the glasses could not be reshaped to fit my human head. So they were returned and I ordered a different style as replacement. That pair "failed quality control" and was remade. The 3rd pair finally arrived in early October, only to have the same sizing issues. Glasses were returned and now I am fighting to get my money back. Do not waste your time and money here!!!

Excellent service from start to finish.

To make a purchase of sunglasses the store clerk required my email address. When 8 responded that it's unlawful and a breach of my privacy he responded he couldn't sell me the glasses. I gave him a email address that I rarely used so that I could make the purchase. I have sent to emails to the corporate office of the company questioning their policy but no response. My next call is to the consumer protection division of the mass A G.

ordered contacts and due to cataracts can no longer use them. 3 unopened boxes will not take as return. terrible policy . Do not use them you will be very disappointed...

Went into store, data was entered incorrectly but I was billed. Tried to correct on the phone, but was told repeatedly that the problem was with no prescription despite uploading prescription. staff was rude and despite cancelling my order, they had to be repeatedly prompted to refund the money to my credit card. Not sure who they optimize their software for, but it is definitely not for customers or their sales associates. God bless

Really would like to give less than 1 star . No customer care at all . Bought a pair of glasses january 2025 at Warby parker pentagon city, screws missed in June they replaced with different screws. Broken on September without any reason they did not assumed any responsability neither proposed a discount for the new same frame moreover very rude attendants !!! Very 💩 customer service!!

I've been a Warby Parker customer since 2020 and wore my last pair into the ground. I just bought a new pair earlier this year and 7 months in have as many scratches as my old pair did 3-4 years in. Always cleaned with the cloth or a clean shirt. Messaged them about seeing if there was anything they could do outside of their "6 month scratch guarantee" and obviously the only thing I could do was pay for new ones. Pretty disappointed in the quality of the lenses and this will probably be my last pair. Guess you get what you pay for these days.