Warby ParkerReviews of warbyparker.com

Placed my first order with Warby Parker. Waited the standard 14 days only to learn my package was lost. They offered to reorder with expedited shipping which takes 10 days. Not exactly what I would consider “expedited”. Cancelled the order. Very disappointing.

Very Upset with product quality and Customer Service. Very upset with the customer service. I paid and place an order on 09/23/2025 for glasses with prescription. It took 3 weeks to get the glasses made not according to the order-prescription. They replaced them and the replacement was faulty. I request a refund. Finally after long time on the phone agent Roxi, I returned the glasses for refund. As of today 02/26/2025 no refund is made. Another agent Ari promissed to refund today. This company do not deserve even one star.

I went into the store to buy a pair of Warby Parker glasses. I have a high prescription. I paid extra for 1.74 lenses. I had a discussion, at length, with the associates about polishing the sides of the lenses. Lenses that are thick have a matte, gritty texture. This means when you look at the person you see a solid white band around the edges, which is distracting and unattractive. It also causes some light reflection changes at the edges, and is visible to the wearer. Polishing is standard at quality eyecare facilities. I asked about edge polishing at WB and was assured it was standard on thicker glasses. Fast forward two weeks. My glasses arrived. The edges were not polished. They have white, gritty edges. The AR coating on the left lens is badly applied, causing vision to appear slightly fogged, like a fine mist is over the lens. I called WB customer service, who needed basic lens manufacturing explained to them. They stated there was no way to have them returned to simply have the lenses removed, polished, and replaced. They didn't know how to alert the factory to ensure polishing if they were remade. They stated there was no one else to talk to and they had no way internally to get in contact with other divisions to send feedback or fix issues. Therefore, I need a refund. It took awhile to convince them to do this. This company is awful.

Thought I’d roll the dice on this brand and wow what a mistake. I bought two pairs and within weeks the lenses were so cloudy and useless I might as well have been looking through a greasy windshield. I treated them the same way I’ve treated every pair I’ve owned for years, yet somehow these fell apart almost instantly. I literally had to go back to my five year old glasses to actually see clearly that says everything. Cheap price, cheap quality. All hype, no substance, all grabage. It’s marketing smoke and mirrors wrapped in a trendy aesthetic. Save yourself the frustration and stick with real optical clinics that actually know what they’re doing. This brand is style over function, and not even good style at that.

I lost my warby parker glasses therefore ordered another pair. I had them for a month or so and scratched the lense. Not Warby's issue, and they do have a warranty for scratches in the first 6 months which they honored. That being said, it's stated up front that it can take 2 months to get them back...that's a very long time to put in a lense in a frame I think but hey, it was free. On Jan 2nd, I received an email that they will be shipped out in 7-10 days. As of today, I heard again they were shipped to the store, then I was told they were waiting on a reply from the store that they were not shipped, and then I heard they broke the frame (but had a new one in stock). I'm leaving on vacation (driving) and asked they since they had mishandled the order if they could expedite the order and over night them to me. NOPE, they could not and are not. I'm very disappointed in their service!!

Warby Parker does not allow you to leave reviews instead you have to submit them to a review inbox: Here is what I wrote to them: This was my first time using Warby Parker, and unfortunately it has been the most unpleasant eyewear experience I’ve ever had. It started with the eye exam. There were multiple technology failures related to Warby Parker’s remote provider platform, which caused substantial delays. We were forced to wait for hours while staff attempted to resolve issues outside of their control. Once the exam was finally completed, we then encountered additional problems trying to pay for the glasses due to continued platform issues. The in-store staff apologized and offered expedited processing as a courtesy, acknowledging the inconvenience. Despite that, we still have not received the glasses. When I contacted customer service, I received a generic response stating that the lenses did not meet Warby Parker’s quality standards and would need to be remade. Shortly after that, I received another email stating that the frames we purchased were out of stock. At this point, my frustration is beyond reasonable. My child has gone without glasses for an extended period of time, which is unacceptable. This experience highlights serious flaws in Warby Parker’s business model — particularly its reliance on remote exams, centralized labs, and fragile technology systems that appear unable to deliver reliably. To make matters worse, I attempted to leave this review directly on Warby Parker’s website and found no convenient or transparent way to submit negative feedback. That appears intentional. As a result, I will be posting this review on Trustpilot, Reddit, and other platforms to warn potential customers. I had planned to purchase my own glasses from Warby Parker as well, but due to this experience, I will be taking my business — and any future business — elsewhere.

I needed new glasses immediately. My order was lost but Warby Parker didn't figure this out until I called them after the delivery date. I explained the situation, and was promised quick response. Instead, a new order was booked and I was at the end of the queue. Even the delivery date on that was late. The glasses are good, but service was terrible.

The in-store experience was fine, but after they were paid, they seem to lose focus on delivering on the expectations they set. I was given a 14 day lead time on delivery of my glasses. Sadly, the quoted timeframe came and went and no glasses. To add to the experience, I received no communications pertaining to delays unless I initiated the contact. The glasses finally did arrive and they're fine in terms of quality, but due to poor communications, seemingly lack of concern or care about completing the transaction to ensure customer retention, I won't be returning. Additionally, in my humble opinion, it's not unreasonable to expect a company can take an order, make and ship a pair of glasses in 7 days or less. Companies already exist that can make them in an hour, so what's their excuse?