WanderReviews of wander.com

I recently reached out regarding a property listed through Wanderer on Airbnb to ask about hosting a very small baby shower for about two hours. My message was detailed and respectful, explaining that it would simply be a quiet gathering of close family to open gifts and spend a little time together. While I completely understand that some properties may not allow gatherings, I was disappointed by the response I received, which was simply “no thank you,” without any additional context or courtesy. The answer itself wasn’t the issue — property policies are of course up to the host — but the tone and lack of customer service left the impression that my inquiry wasn’t given much consideration. As someone who always tries to communicate respectfully when reaching out to hosts, I would have appreciated a more thoughtful response. Customer service and communication go a long way in creating a positive experience for potential guests.

Loved the place and the helpful concierge

The house was lovely. The arrival and departure instructions were clear and easy to follow. We had a wonderful trip - I plan to stay at the Wander Black Mountain house again!

This company should be ashamed of itself. It contracts privately owned homes from families and then prioritizes its own interests while leaving owners to deal with the consequences. For a company that relies entirely on other people’s homes, the lack of accountability and basic respect is shocking. I would strongly warn any homeowner to think twice before trusting them with such a significant asset. If youre looking for a vacation rental, do yourself and the system a favor, and bypass this abhorrent company.

I had the same issue as the reviewer who posted 3 days prior. I booked a stay where it clearly said free cancellation until May 6th, but now when I try to cancel it months in advance of that date, it says it is non-refundable. I would not trust this website at all for family vacations especially when thousands of dollars are on the line. I plan to pursue legal action because of this highly illegal false advertising.

Booked a great looking house for a family vacation in Big Sky for March and received a confirmation soon after. Two weeks later, after ten people had booked flights, we were informed they had "identified an incorrect rate on the listing for this home" and the reservation was being canceled and refunded. Additionally, at the time of booking the Wander website noted there was free cancellation through February. The confirmation was inconsistent with this and stated there were no refunds allowed at all. Would be hesitant trusting Wander with a future family vacation and take screenshots of the booking page if I did.

Recently went to wander Inn in albufeira Portugal, Last Sunday I had the lunch, one of the best I’ve had here for a long time. Friday evening ,fish and chips, brilliant. Best yet. I’ve been coming to Portugal for many years and this restaurant (recently changed hands) I would recommend, friendly, clean, fresh food. Joan

This is a recommendation based on responding to an error. I tried to book a property with Wander, but was prevented from doing so because the advertised price was incorrect on the website. Wander was extremely apologetic, and elevated my concerns immediately. The COO handled the issue personally, and was tireless in pursuing a solution. There was openness, honesty and transparency throughout. My family is now visiting a different property in their portfolio, and my faith in their brand is not only intact but actually enhanced. This is what excellent customer service should look like. Super impressed.