WanderReviews of wander.com

I tried to get some listings direct onto wander.com and was liaising with Bridget, however she is no longer responding. Escalated to a manager named Matt, no reply. Very poor. UPDATE as per the response from Wander I sent an e mail to Karlene on 8 September and she has NOT responded. Extremely poor service.

I recently reached out regarding a property listed through Wanderer on Airbnb to ask about hosting a very small baby shower for about two hours. My message was detailed and respectful, explaining that it would simply be a quiet gathering of close family to open gifts and spend a little time together. While I completely understand that some properties may not allow gatherings, I was disappointed by the response I received, which was simply “no thank you,” without any additional context or courtesy. The answer itself wasn’t the issue — property policies are of course up to the host — but the tone and lack of customer service left the impression that my inquiry wasn’t given much consideration. As someone who always tries to communicate respectfully when reaching out to hosts, I would have appreciated a more thoughtful response. Customer service and communication go a long way in creating a positive experience for potential guests.

This company should be ashamed of itself. It contracts privately owned homes from families and then prioritizes its own interests while leaving owners to deal with the consequences. For a company that relies entirely on other people’s homes, the lack of accountability and basic respect is shocking. I would strongly warn any homeowner to think twice before trusting them with such a significant asset. If youre looking for a vacation rental, do yourself and the system a favor, and bypass this abhorrent company.

I had the same issue as the reviewer who posted 3 days prior. I booked a stay where it clearly said free cancellation until May 6th, but now when I try to cancel it months in advance of that date, it says it is non-refundable. I would not trust this website at all for family vacations especially when thousands of dollars are on the line. I plan to pursue legal action because of this highly illegal false advertising.

Booked a great looking house for a family vacation in Big Sky for March and received a confirmation soon after. Two weeks later, after ten people had booked flights, we were informed they had "identified an incorrect rate on the listing for this home" and the reservation was being canceled and refunded. Additionally, at the time of booking the Wander website noted there was free cancellation through February. The confirmation was inconsistent with this and stated there were no refunds allowed at all. Would be hesitant trusting Wander with a future family vacation and take screenshots of the booking page if I did.