A. N. Wallis & CoReviews of wallis.com

My order was delayed & I was concerned it had gotten lost when I couldn’t track it. Sheila was extremely helpful & lovely to deal with. She tracked it for me, apologised for the delay & reassured me that it would be with me shortly. I was worried I would miss the window for a refund if it was needed so she left a note on my order so that I can still avail of the refund if needed. Really happy with the level of service I received!

I ordered three tops. Thought I'd keep all three and then decided a few weeks later that I'd like to return one of the tops. However I couldn't find the email with the order number so wasn't sure I'd be able to return it. I emailed to ask if there was any way around this and was met with amazing customer service by Rovie and Paula J who sorted this out for me so quickly in order for me to return the top within the deadline for returns. The two tops I kept are lovely and great quality. I'll definitely be shopping with Wallis again!

Any time I have needed help with queries, labels etc the company have replied as soon as they have been able. Clothing sop far has been great , goodchoice, fab prices would recommend .

I had a problem getting a returns label printed and contacted customer service, I had an email reply very quickly with instructions and was able to get the returns label printed, excellent prompt service from kristoffer

Had a problem with my order explained my situation and it was solved within hours excellent customer service! Well done Wallis

Excellent and speedy customer service when dealing with a return. Big shout out to Alfonso and Ardielyn for there assistance. Thank you

Just had excellent service from customer care in returning an item . There seemed to be an IT glitch which prevented me from accessing my account . However , they were persistent in working this out and were helpful at every stage, with quick and efficient solutions . Thank you .

I ordered a couple of dresses from Wallis recently but Royal Mail messed up and sent them back to Wallis rather than to me! I contacted Wallis customer services who resolved the issue and resent the dresses ( free of charge) within a couple of days. Genelyn, Bernadette, Rovie and John all dealt with my problem and resolved things very efficiently. I’m very pleased with my dress too. Having worked for the NHS for many years I know how nice it feels to be appreciated so thank you Wallis team - you’re appreciated!