Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
81 reviews
walkhero.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WalkHero | Redefine the walking experience, make every step lighterDid you know? Up to 77% of people are troubled by foot pain in their daily lives, and heel problems rank first. The pain of every step may make simple walking a burden.At WalkHero, we believe: health starts with the heel. As an innovative direct-to-consumer footwear brand, we focus on solving heel health problems and use the power of technology to restore freedom of walking.Why choose WalkHero?HEELWELL™ dynamic heel support technology: the world's first innovative midsole design, which can intelligently fit the heel curve, dynamically expand and contract with gait, and provide all-weather cushioning and stable support.Overall solution with heel as the core: by accurately dispersing the pressure on the sole of the foot, it not only relieves heel pain, but also significantly improves chain problems such as arch fatigue and forefoot discomfort.Data-driven comfort experience: based on the research and development of more than 100,000 foot databases, combined with biomechanical testing, to ensure that every pair of shoes can become an "invisible protective layer" for your feet.Wearing WalkHero, you will feel:✅ 80% reduction in heel pain* (based on third-party laboratory stress testing)✅ Improve walking endurance and easily cope with daily commuting or long-distance walking✅ Natural gait correction, improving posture and health starting from the feet
walkhero.com (walkhero.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 15 reviews with 1 star · Clear filters
First of all, Walk hero should tell customers up front about their 3 week waiting period. I dont expect overnight results but taking 3 weeks to generate an invoice is slow. Next, the shoes I bought on sale did not have arch support like advertised. I know because for years I have needed and used tons of products with arch support for my planters fascia problem. So Disappointed!
By Corinne J.
I had purchased a pair of house shoes from this company and I was pleased with them...so much so that I had recommended them to a friend who subsequently bought a pair. I attempted to buy another pair of the same shoes and I received the wrong size. I requested to return them in exchange for the correct size and they refused saying this was a "Final Sale"!!! They got that right! This is the final sale they will EVER make to me or anyone that I know! A very sorry way to do business, if you ask me... To refuse a refund, maybe...but to refuse an even exchange?? That is just wrong 🤬!! Buyer beware!!!
By Jamie L.
No where does this site let you know the product is coming from CHINA! I would have NEVER ordered if they had. I purchased these for after foot surgery transition to shoes. My foot will be healed by the time they arrive. It's been nearly a week and the tracking shows 11 different stops IN CHINA. They are STILL IN CHINA. If they don't fit, I just know this will end bad. BEWARE.
By Cynthia B.
SCAM BEWARE? Never shipped my item. No tracking update ! The chat feature for help is just a bot it keep repeating itself asking for order number and email BEWARE SCAM...No help; no item. Very frustrated to be taking advantage of by this company. No refunded money no item! No tracking info ! This company is the worst!
By KK
Walked the arch support flat in 6 months. No customer service or contact info. Disappointing from the word 'go'
By Miranda K.
There is exactly nothing on this website to suggest shoes ordered here will be shipping from China. Imagine my surprise when slippers I ordered of April 18th are not due in until May 6th or so. If I had known I would have purchased locally (which I thought I was doing). It's not really fair to cloud that part of the truth. I didn't want to wait three weeks while my slippers come in on 'that slow boat from China'
By Susan W.
Won't purchase from this company again. Apparently, if you buy something on sale, you can't exchange for the correct size. It's not eligible for a return either.
By Yaya
YOU SENT THE WRONG SIZE ON BOTH PAIR ! I HAVE BEEN WAITING FOR A RETURN LABEL SO I CAN GET A REFUND !! NOTHING AS OF YET !!??
By PETER S.
