WalgreensReviews of walgreens.com

Walgreen's never responded to June 24 script sent by Dr for glucose monitor. I called pharmacy and tech said they never rec'd order. She did not even bother to look up my name. I called back & spoke with pharmacist. Order in system. Walgreen's just never responded to script. Dr again sent order today. Pharmacist said order was for wrong monitor. Do not waste your time. Find a new pharmacy.

I am Mahendra Shah 69 years older today's dated 01/13/2025 I have an appointment with 5525 159th Street, oak forest Illinois 60452 Walgreens store for covid 2025 vaccine and flu shorts vaccine at 10 AM I visit at the time at the store pharmacy division one lady is working as an attending, she put up mask on her face and at the speaking time she speaks 50% word by nose since i can't understand what's she want information from me since i request her please use Google translate and i open my moblie Google translate app and request her speak here or type here since i can provide my information whats you have required thats time she replied me come with someone now i canceled yours apartment and within 2 seconds she canceled my appointment. In my 69 years life I never seen this type of behavior by any employee with any customer

I submitted a mail-in complaint about a specific employee who was inappropriate towards me, yelling at me not to be "combative" twice, and worse. More than a week later, a store manager called me saying she didn't know why she was given my complaint. When I asked her if she had read it, she said she had but that it was vague. I assure the reader that my complaint was very specific. She loudly talked over me, showed no interest whatsoever in my statements, and generally was disrespectful towards me. She is completely wrapped up in herself. Her attitude was abominable and a waste of my time. Why hasn't she been fired?

I would give a zero if possible. I haven't gone 1 month without having issues with Walgreens. 3 months ago I changed locations hoping that would help. It has not. The new location seems to be even worse. Constantly getting meds wrong and running out of medications seems like a monthly ordeal. Have been there literally 5 times so far this month alone trying to get prescription refills. If anyone is thinking of using Walgreens, do yourself a favor. Throw the prescription in the trash and bang your head against the wall. You will get farther with less of a headache this way.

It took more than 1.5 orders to put in an order at Walgreens. The first attempt was online - no connection. The rest of the time was by phone - about 7 or 9 different calls answered by a human then shifted to automation that could not understand the numbers I was entering. Only when I threatened to go on Facebook with my complaint did the order go through. In my 87 years I HAVE NEVER HAD A WORST EXPERIENCE WITH A STORE. NEVER!!!

They switched their OTC card pricing to having to use a rewards card. First and last time this year I ended up paying over $20. for a $13. product. Not going thru having to get a rewards card or returning the product. I just went to CVS and bought 2 of the same items for under $20. bucks. Get me once shame on you. Get me twice, shame on me......... bye..... its been.......

While talking to my husband, I complained how many weeks I wait to get one of my pain meds, from the time my doctor calls it in and pharmacist Greg Starnes chimed in and said to go to another pharmacy, because that is as good as it gets at Walgreens and told me to go elsewhere. Worst customer service ever!

Wow, I stuck this out for a year hoping things would get better and they only get worse. RX’s often out of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX’s would be in on time. Still, many were often late, and I’ve had several times I’ve just had to go without my RX’s for a couple days. I believe most of the employees are good people. It seems to be the Walgreens RX company. They don’t seem to support their employees and provide them with products to support the demand. Cold and flu season I know but I had these same problems before. They don’t seem to provide them with enough employees to support the operations. The lines seem to be uncommonly long both through the drive-thru and inside at the pharmacy. You can easily wait 30-40 minutes in either line trying to pick up RX’s. Furthermore, it’s highly probable if you have multiple scripts to pick up, some will be ordered and unavailable for pickup. Case and point, just last night while seated waiting to see if the pharmacist was able to fill two important RX’s I was promised the day before, I watched 7 customers come to the counter. 6 of the 7 did not receive all their RX’s and were told they would have to come back when they had more in. These were not just cold/flu related medications. To top that off, there is no HIPPA compliancy. I was able to hear every conversation with customers and if the people in store that were in line were paying attention, they could hear the conversations as well. I can tell you what woman picked up her Valtrex RX. That is a herpes medication which I am sure the lady didn’t want everyone to know what she was getting. Another gentleman picked up, among other medications, his Sildenafil script to help with erectile disfunction issues. Again, I am sure the gentleman didn’t care for that to be common knowledge. Out of all the customers at the counter picking up, there was only one customer that I didn’t hear, at least the name of one of the scripts they were picking up. This is a shame. The poor employees are inundated with upset customers. You take that day-in, day-out and it will jade even some of the best natured employees. Watch just a little bit and you will easily see the toxic work environment employees are enduring. I’d further comment on the negative comments employees make about the company they work for, but I don’t care to risk their livelihood. I am going to leave with this: last night I wrote a sincere letter to Walgreens explaining why I had made the decision to move my scripts elsewhere. I explained to them the issues, filled out their form correctly and wished them success in solving their problems and becoming a decent company again. Around 4:45 am I received an AI generated response telling me how important I was but that they couldn’t help me because I didn’t submit two required pieces of information. I replied and explained that I did include that information. Did I ever get a response from something other than a problematic and inaccurate AI bot? Nope. I am done with Walgreens, and you should be too unless you care to risk like type experiences.