WalgreensReviews of walgreens.com

Order place 4/9. Order is Easter items needed for 4/19. Order has not processed yet. I've spoken to customer service twice stating I need a ship date otherwise, please cancel the order if it will not arrive by 4/19. Response: we can't cancel the order. Can't cancel online or over the phone because that department is working in the warehouse to pull orders. I was instructed to return the items if not received by my needed date. HORRIBLE CUSTOMER SERVICE. This is the 2nd Walgreens terrible experience this year and will be my last.

Placed an order on line. First it said 2-3 day delivery then a noticed popped up saying it might take a few days longer...well I still don’t have have it so I called all she could say was “well it said it would take longer “ . So I asked since it was still in processing and has not been shipped can I cancel it. She said no I’m sorry once you place an order you can not cancel...never ever will I order or shop at Walgreens......but they took my money...hopefully I will get the products...

I would give zero stars if possible. Horrible, horrible. The pharmacy at the Wildwood NJ store is awful. Rude and incompetent. The one girl just walked away from the drive through in the middle of my transaction and started talking to someone at the inside counter. They didn't call me to tell me my script was declined by insurance. i went to get Saturday and then I found out. On a Saturday. So I am dealing with pain all weekend until I can get my doctor. Tried to make a complaint with their 1-800 # and that just became a complete and total s$it show. I could go on and on, justified. But their not worth any more time. I haven't been this angry about customer service in a very long time.

Four days after an order I tried to find out when it would ship. After getting busy signals I finally got through to a nice customer service lady who was only allowed to say they were "behind" on orders. She could not say why. Nor could she say when my meds might ship. I get the impression they really want to keep customers in the dark about whatever problems they are having and what, if anything, they are doing about it.

I wrestled with myself over the decision wether or not to post this.1st and formost my husband was previously a manager for Walgreens up north several years and we both have been Walgreens customers for more then 25 years.until the day of Thursday the 11th 2019 we loved Walgreens we had their app's we shopped loyally every few days with them.we might continue to shop with them,however we will NEVER EVER fill another prescription with this company again due to the fact of one pharmacist at the Cochran and US 41 Portcharlotte fl location.I have never in my entire time with Walgreens over 25 years multiple Walgreens multiple pharmacists this one women Julie made me feel like the biggest pos walking planet earth she was rude apparently she believes she's better then certain people she portrays herself like shes God behind that pharmacy counter if ANYONE takes pain medication u will be put in her category as a pos .I have NEVER in all the Walgreens pharmacies that i have been to had a pharmacist go through so many ways to look for an excuse not to fill a prescription.this one pharmacist claims in the walgreens app that she likes to connect with the public and the community well let me tell u if treating a longterm loyal customer the way she treated me that day that quote of hers is the biggest false statement ive ever heard.what a shame one bad pharmacist can ruin a 25 year plus relationship.

Such horrible attitude from costumer service I shop at Walgreens a lot for my entire family when I go to stores I have always good experience but when I have an issue that I didn’t know at the store and I have to call always super terrible attitude I get from representative she was yawning in the phone soon as I called and I explained my problem and she was not even trying to find transaction or to understand why I never got the points I should have. Horrible if this keeps happening I will bring my business elsewhere!

I attempted to call my script into the automated system now that it is Walgreens it will not take my script. I pushed the automated button to speak with a pharmacist,waiting on hold for over 50 minutes before someone picked up and hung up on me. I called back so frustrated 😠 and spoke with the Assistant manager. She attempted to transfer me to the pharmacy again after being on hold for 12 minutes the phone rang several times and someone picked up and hung up on me. I am so done. I called Kinney up the street explained my situation they told me if I brought my script bottle and they would transfer from Walgreens. If you have had enough of poor customer service call Kinney at 315-492-0248. You can actually speak with someone right away. I have been with that pharmacy for years and will never go back!!!!!!!!!!

I do not understand the stupid policy (or what type of policy) that this pharmacy has, they deny us the medicines that are prescribed and they force us to buy what they have at over the counter, I suppose to sell more ... This is already stupid and uncomfortable. If the doctor gives me a prescription that they have to respect, this is completely stupid. I feel that I already hate this pharmacy and take the decision to change to another with more ethics and respect the client, doctors prescriptions. Over the counter, over the counter they can not say anything else. I was go to the Walgreens 709 N GREEN BAY RD Waukegan, IL 60085.