Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I love ❤️ this wag service. I was unable to walk my dog after surgery. This service help me and my family. The walkers have been excellent. They are kind and attentive to Teddy. Thank you 😊 so much 🐶
By Tawnya
Response from Wag!· Jun 25, 2018
Hi Tawnya, Thank you for your kind review! We are happy to be of assistance to you and your family. We truly enjoy and look forward to taking care of Teddy. -Kelly
Perfect. Wish I could see & choose walker instead of pure surprise walker. Like a list of who is currently available or what days they are available like walker profiles.
By Constance
Response from Wag!· Jun 25, 2018
Hi Constance, Thank you for your kind review! We do offer the feature to book your past preferred walkers. If you would be interested we would be happy to assist with helping you this. Please feel free to email us any time at [email protected]. -Kelly
Absolutely looooove this service!!! It enables me to be more flexible at work and also take better care of my animals. Love you, Wag! Not sure how I lived before this app!
By LAUREN
Response from Wag!· Jun 25, 2018
Hi Lauren, Thank you for your kind review. We are glad to hear that you are loving the flexibility of the service. -Kelly
I was going to be away for a weekend and had been entertaining the idea of trying out a dog walking service, so I asked a friend of mine if she had ever tried Wag! and she had used it a couple of times, so she sent me a link from her account which gave me three free walks. I was super excited to try the service out! I scheduled a daily walk throughout the weekend and was so excited after I got my dog's little report card at the end of the first walk. I loved that I could see where they were walking using the GPS tracker and I also enjoyed knowing whether or not she used the bathroom on the walk. I made sure to text my friend and tell her how much I was enjoying the service so far. After my second walk was over, I noticed my credit card was charged. When I had been booking the walks in the first place, my app showed both the 30-min. AND 60-min. walks were free based on the link my friend sent me, so I scheduled a 60-min. walk for the second one. I reached out via text, phone, e-mail to Wag! about the confusion and finally was able to get through to someone over the phone. I explained I wanted to be refunded the $30 charge but in actuality he just put a $30 credit on my account which is not what I wanted. I woke up on the third (and final) day of walks and see that another walk was booked for the same time I had originally scheduled (it was booked at 6:17 AM and I was sleeping at this time). When I cancelled it, I was charged a $10 cancellation fee because the walk was less than 24 hours away. Again, I tried calling someone and they directed me to the finance department which is only able to be reached via e-mail (convenient). I finally heard back from the finance department. She was not apologetic or trying to make me, as the client, feel better. Instead, she just said the free walks only applied to 30-min. walks. It wasn't until I e-mailed her a screenshot of what I saw on my app that she agreed to refund me the $30. I then made sure to ask her if she would also be able to refund me for the $10 cancellation fee. She agreed. I woke up this morning and saw both refunds had posted to my credit card and I feel liberated from this mess of back-and-forth, false advertising, etc. Although my friend did not have any experiences like this, I am not sure how I got to be so lucky to have multiple issues in the short span of a weekend. I look forward to deleting my account with Wag! right after I submit this review. The cherry on top: I got back home Sunday night and my dog smelled like sh**. Her pink harness definitely had poop on it and I could smell it all over her as well. Which professional dog walker let my dog roll around in literal crap?
By Sam
Response from Wag!· Jun 22, 2018
Hi Sam, Thank you so much for taking the time to leave your review and provide this feedback. I want to personally extend my apologies to you, on behalf of Wag!, for the hassle you recently experienced. I am happy to hear that our finance team was able to resolve the payment discrepancies you experienced. I am also thrilled to hear that you had a great experience using our app for the first walk aside from these discrepancies. This type of feedback is critical to our success and we are working each day to improve our processes. I would love to hear more about your experience with that promotional offer and make sure we move forward without any further issues. Please feel free to reply back here or email us at: [email protected]. Thanks and I look forward to hearing from you! Matt Wag! Concierge
Terrible Incompetent Company. Wow are they bad. Booked me for a recurring walk that I never accepted, stored my credit card that I didn't agree to, and wont let me cancel or remove the card. Beyond terrible customer service as well. Would never recommend. Rover is far superior. Wag is a scam!
By Andrew
Best. App. Ever.
By Alex
Response from Wag!· Jun 25, 2018
Hi Alex, Thank you for the kind words! We are so glad to hear you are enjoying the app. -Kelly
App works great, and this company’s customer service is excellent. Highly recommend
By Katherine
Response from Wag!· Jun 25, 2018
Hi Katherine, Thank you for your lovely review! We are glad to hear that you are enjoying the app and customer service. -Kelly
The app is great. I found the customer service helpful and responsive. The service makes my life so much easier and worry free that someone is a tap away to care for my fur baby. I am giving 3 stars because sadly, it appears as though there is a lot of turn over or the people I prioritize are never available, ever. I have had a couple problems with the walkers not showing (which Wag! Responded and sent a backup walker), but I schedule a walk conscious of last minute delays... just in case.
By August
